Untitled Note

Customer Name: Ashley Macario RC Phone Number: 4808450006 UID: 63291734004 InContact ID: 506932732121 Company Name: USA Baths Call back #: 6028842948 Email Address: ashleym@usashowers.com Number of DLs: Account Verified (Admin): Y Ext. # 109 Issue: Ext.110 cannot see her Call Logs Troubleshooting: Educated the cx on how to access the call logs properly. Cx understood. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: