Untitled Note

Caller Name: Harold RC #: 7273351957 Callback Number: (727) 423-7977 Verified Email: admin@infinmgt.com # of DLS: InContact ID: 460405848799 User ID: 63269178004 Case #: Account Verified: Y / mythical 5 Issue: -cust said that he has a free trial acct but the sales rep created another acct and now he cant login using the email add Troubleshooting: -searched cust email admin@infinmgt.com / associated with uid 63269178004 and uid 63269461004 -asked cust if we can use another email -cust said he wants to cancel both acct -called cust back but he cant continue on the phone -he said he will call back at his convenient time charm ************************************************ Caller Name: Vic RC #: Callback Number: 8188525633 Verified Email: freight@artmtransinc.com # of DLS: 3 InContact ID: 460405882800 User ID: 63201763004 Case #: Account Verified: Y Issue: -xferred call from Lovely (sales) -unable to login as super admin using email add freight@artmtransinc.com Troubleshooting: -the e-add freight@artmtransinc.com is associated with another uid with a standard role and not super admin -changed the email add of ext 121 in uid 303701048 so that the cust can use the email add in the uid 63201763004 for the super admin -cust wants to move the phone number 3104697312 from uid 303701048 to uid 63201763004 -explained that we need to add a line or license -cust refused and said he will talk to his AM first 3104697312 ************************************************ Caller Name: Desi RC #: 6037884962 Callback Number: (603) 788-4962 Verified Email: desi.haramija@gmail.com # of DLS: 4 InContact ID: 460405937242 User ID: 62915657008 Case #: Account Verified: Y Issue: -check tcr status Troubleshooting: -xferred call to support TCR Kate ************************************************ Caller Name: Nate / Cammy RC #: Callback Number: (319) 230-0922 Verified Email: Nate.Kalkwarf@gmail.com # of DLS: InContact ID: 460405939770 User ID: 62315127008 Case #: Account Verified: Y Issue: -ext 102 is not giving a beep sound when the all goes to a voicemail -did test call to main number (712) 525-0993 then ext 102 Troubleshooting: -assisted cust in changing the SQ thru admin portal -did test call to main number (712) 525-0993 then ext 102/successfully left a vm -explained that the company greeting seems to be for a voicemail greeting -calls to the main number are going to operator ext 101 -offered to change the company greeting pt forward calls to vm of a specific ext -cust said they will talk to Sue regarding the company greeting -pending cust action #ORTphone -pending cust action ************************************************ Caller Name: Kehinde RC #: Callback Number: (972) 953-7269 Verified Email: kehinde@donerightsoftware.com # of DLS: InContact ID: 460406000189 User ID: Case #: Account Verified: Y Issue: Troubleshooting: @ ************************************************ Caller Name: Bobby RC #: Callback Number: (205) 203-8207 Verified Email: # of DLS: InContact ID: 460406011414 User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: Bobby RC #: Callback Number: 2819412030 Verified Email: bobbyjo.s@reach-publicity.com # of DLS: 1 InContact ID: 460406019031 User ID: 2176721020 Case #: Account Verified: Y Issue: -xferred call from Akemi (sales) -call forwarding of ext 106 -calls to ext 106 are going to ext 101 Troubleshooting: -did test call to (281) 402-8411 / the call stays to ext 106 -no custom rules -case closed ************************************************ Caller Name: Thomas Grenga RC #: 7048949620 Callback Number: Verified Email: tomg@pccrisis.net # of DLS: 1 InContact ID: 460406028601 User ID: 62356511004 Case #: Account Verified: Y Issue: Troubleshooting: (704) 894-9620 (615) 603-1082 ************************************************ Caller Name: Kelly RC #: Callback Number: 602 848 2521 Verified Email: kbilof213@gmail.com # of DLS: 4 InContact ID: 460406144254 User ID:62823494008 Case #: Account Verified: Y Issue: -xferred call from Charlu (sales) -when ext 2 is receiving a fax, it also receives a voicemail as well together with the fax Troubleshooting: -changed the "Audio While Connecting" to "Ringtones" -turned off Connecting Message -did test fax / cust said she received the fax but she heard a beep sound on the Yealink T53W Prime Business Phone -created a custom rule in ext 2 to forward all calls of ext 2 to the deskphone -turned off call handling of ext 2 -did test fax / not successful -created a Message-Only Extension 5 for faxes only -assigned fax number (602) 848-2026 to ext 5 -did test fax / no more voicemails/success -changed the key press and ext #s of ext 2 and ext 3 -case closed ************************************************ Caller Name: Patricia Camarillo RC #: 4154411670 Callback Number: (831) 588-5158 Verified Email: dcamaril@gmail.com # of DLS: 9 InContact ID: 460406304777 User ID: 2352109020 Case #: Account Verified: Y / ext 8000 Issue: -there are calls that cant get to their phone system when their clients are calling the main number (415) 441-1670 Troubleshooting: -cust provided 2 phone numbers who tried to call them: 4158606456 5106853881 -checked the phone numbers / both numbers are ATT -adv cust that the known issue with ATT subscribers has been fixed -cust said that they will monitor and test their phone system tomorrow with the same clients @Paulin Ramses wrote: Number checker: https://numbering.neustar.biz/secure paulin.ramses@ringcentral.com Pearl01234567! dcamarillo@aol.com ************************************************ Caller Name: Karen RC #: 8886936723 Callback Number: (636) 8880880 Verified Email: info@unitechs.us # of DLS: 1 InContact ID: 460406355761 User ID: 63235375004 Case #: Account Verified: Y / mythical 5 Issue: -portin request -phone provisioning to ext 101 Troubleshooting: -did screen sharing / remote control access -access gui -provisioned the phone: https://yp.ringcentral.com/provisioning/yealink/$PN LINE: (818) 452-3673 ext 101 SN: 805E0CF77857 MODEL: Yealink T57W Prime Business Phone IP ADD: 192.168.1.8 -phone rebooted/did test call/success -assisted cust submitting portin request 8884074007 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************