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Link: https://support.engagement.dimelo.com/contents/64beefcd7133686aa2c05065 UID:409025040 RC Phone Number: (248) 758-3892 Customer Name: Ken Martin - 3101 Company Name: City of Pontiac Call back #:(248) 758-3101 Email Address:kmartin@pontiac.mi.us Number of DLs: 176 Account Verified (Admin): Y Ext. # 3101 Issue / Customer Request: I want text messages sent to our toll-free number to go to my extension's inbox TS Performed: Complete step-by-step documentation The TFN didn't have the SMS enabled, informed the cx they need to finish the TCR to get texts on the number Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19519923 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support