Untitled Note

Customer Name: Adam Howard RingCentral Number: 2486431261 UID: 1871950019 InContact ID:464734644175 Extension #: 101 Best callback number: 2486431261 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Port in issues 8774389564 the number is showing active on the account even tho is not Troubleshooting: Advised the cx he does not need to submit a new request. He just needs to make sure the information is properly set up by contacting his carrier and sending an updated LOA to ntd.helpdesk@ringcentral.com to resubmit the request for the order #196209019 Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo make sure the information is properly set up