Untitled Note

Link: https://support.engagement.dimelo.com/contents/65037509713368657e1ca2b4 UID: 1650985027 RC Phone Number: (403) 234-4266 Customer Name: Jermaine Oshea Company Name: One Janitorial Call back #: (403) 407-0918 Email Address: jermaine@onejan.com Number of DLs: 35 Account Verified (Admin): Y Ext. # 1085 Issue / Customer Request: we added a new account for call/live monitoring but when we search for her account in the RC app it doesnt appear TS Performed: Complete step-by-step documentation Added ext 1125 but can't see it in the monitoring list The ext is already added to the monitoring group On ext 1089 added ext 1125 to the presence and tried again Contact Name: Taylor Hawryluk Contact Email: taylor@onejan.com Contact Number: (587) 653-5746 Issue: The ext 1089 should be able to monitor ext 1125 but they are not able to see them in the Phone app's HUD or company contacts, the call monitoring groups are correctly set up Extension and Email for affected user: 1089 email taylor@onejan.com Errors/notifications user is seeing: No error message/notification Please include any screenshots of the errors that the users are seeing. Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20080005 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support