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Customer Name: Iacy Trindade RC Phone Number: 5614531919 UID: 62915612008 InContact ID: 469671042579 Company Name: Title Pros Insurance Agency Call back #: 9546504172 Email Address: iacy@titleprosinsurance.com Number of DLs: Account Verified (Admin): Y Ext. # 103 Issue: Set up a new Desk phone purchased from RC MAC: 482567AE57DF Troubleshooting: Helped the cx to set up the desk phone properly Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: