Untitled Note
By: Anonymous2/17/20232 views Public Note
Incontact Id : 459967336004
Name : Alejandro Monjaras
RC # : 8132547119
CB # : (813) 610-5117 / 8132547119 ask for Alejandro EST
UID : 301916030
Email : amonjaras@callmeonmycell.com
DL :
Account Ver: Y
Issue: Cust called in about Static on phone / inbound
TS:
static happened
cust rebooted devices.
did a test call and was trasfered to ext's that was having the issue./ success no static.
cust mentioned when they recvd the call 20 mins ago they were told they are coming to them robotic.
cust said its all okay as of the momment and will monitor the calls they are recvng.
told cust if we could call them back on tues bec of the holiday on monday.
cust said they are open on monday
gave case number.
next step;
Check for updates bec cust will monitor the lines today.
reboot switch the devices are connected to.
call back number: 8132547119 ask for Alejandro (according to the cust)
Call back time: anytime after 8am EST
Campaign Name: LNP Requests Direct
Contact ID: 459967369260
Date and Time: 2/17/2023 1:10:22 PM
Reason for Call:Scott call
TN#(657) 251-3526
6106781015
Incontact Id : 459967456333
Name : Ashley
RC # : 9725594150
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
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Name :
RC # : 8333677335 /
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6106781015
Campaign Name: LNP Requests Direct
Contact ID: 459967494461
Date and Time: 2/17/2023 3:04:29 PM
Reason for Call:Scott Call
TN#(631) 904-5249
Campaign Name: LNP Requests Direct
Contact ID: 459967499789
Date and Time: 2/17/2023 3:11:12 PM
Reason for Call:Scott call
TN#(631) 904-5249
Incontact Id :
Name :
RC # :
CB # : 8173506944
UID :
Email :
DL :
Account Ver:
Issue:
TS:
Incontact Id : 459967525527
Name : Nicholas
RC # : 9093493357
CB # : (909) 822-6000
UID : 1800984021
Email : nickl@burlingameindustries.com
DL :
Account Ver: Y
Issue: Cust called in about ext 2036
TS:
cust said ext user is not recvng calls.
did a 3 way with the user.
checked ext 2036.
missed call is on announcement only.
placed it to VM.
walked cust in setting up greeting.
issue resolved.
2036
(909) 854-7136
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