Untitled Note

Incontact ID: 465067753774 UID: 1893902019 RC Phone Number: 7474002085 Customer First and Last Name: cris Extension #: 9999 Callback #: 818240221 Email Address: yes support@techtown.co Account Verified: Y Admin: Y Description Information: the client called because he needs help completing the port process he did send an email to NTD but still did not get any response Troubleshooting: so what I did was I was going to call the NTD department to get more information and see if they can help to complete the port process he is not able to continue without the pin and the numbers are but they were closed at the time so he will call tomorrow 8185593444 8185593266 8185593684 8182609000 8182609673 Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y/N check for duplicate the desk phone go to IP device end remove si no tiene un check significa que no esta asignado y si no esta con check si esta assignadp a ningun user tambien preguntar donde lo compro ir hacer un complain y hacer unrefund muy importate ver el remove>locked and instance ID:(se puede utilizar para desbloquear el device) si esta bloqueado el device no se puede hacer factory reset si el cliente cambio la contrasena y al final no se accuerda no se podra hacer el factory reset tambien si al final ninguna contrasena funciona ir a vendor del phone si no les abre el web puede ser interface with your web or firwall y se tenra que llamar al IT para programar el firwall tambien puede ser el proxy voice ip de internet ayuda a unificar a sus comunicaciones ringcentral se califica como un softphone es un ditital line check the firmware supported before doing the provisioning SIP