Untitled Note

Customer Name: Kam Katouz RingCentral Number:9492816333 UID:62898150031 InContact ID:461848393412 Extension #:105 Best callback number:9492186333 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Call issues from the RC Desktop and mobile app the other party cannot hear them properly and they cannot hear the customers properly as well. They state the internet connection is fine, they have tried 3 different networks and they had the same issue. And they have tried using other softphones like google voice and they don't have audio connection issues. Cx states he has tried using wi-fi or ethernet cable for the desktop app and Wi-fi or data for the mobile app and has the same issues. Issues affecting all account extensions. All extensions are using different networks Troubleshooting: While troubleshooting the call got disconnected will try calling back tomorrow Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo