Untitled Note

Customer Name: Bryan Starr RC Phone Number: 3038067361 UID: 62885908008 InContact ID: 473186021278 Company Name: American Mechanical Services Call back #: 3037251300 Email Address: bstarr@amsofusa.com Number of DLs: Account Verified (Admin): Y Ext. # 47361 Issue: Merge two accounts. Receiving text messages from the closed account. Troubleshooting: Created a child case for Telco to disable text messages on the number (760) 941-7000 Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: