Untitled Note

Customer Name: wallace UID: 63096939008 InContact ID: 460407299193 Extension #: 101 Company#: 925 474 3405 Best callback number:(925) 474-3405 Email address: wwong1@farmersagent.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: someone dials the main line, and the caller gets a busy signal. when # 877 411 4249 is calling, they get a busy signal. | 623 239 6609, 602 333 5703, 480 375 2247 are also showing the same behavior. | Troubleshooting: the cx cannot have those numbers call him at the moment, TS process cannot continue Recap: Y Support Site provided: Y Survey Spiel: Y Manual Call Sample Caller: 877 411 4249 Called: 925 474 3405 Date and Time w Time zone: 2/28/2023, 7:30 am, Pacific Time Caller: 623 239 6609 Called: 925 474 3405 Date and Time w Time zone: 2/28/2023, 2pm, Pacific Time Caller: 602 333 5703 Called: 925 474 3405 Date and Time w Time zone: 2/28/2023, 10 am, Pacific Time UID: 63096939008 Name: wallace Contact Number: (925) 474-3405 Extension Number: 101 Email Address: wwong1@farmersagent.com Problem: when # 877 411 4249 is calling, they get a busy signal. 623 239 6609, 602 333 5703, 480 375 2247 are also showing the same behavior. Background: # 877 411 4249 called and got a busy signal. Steps to reproduce the issue: 1.) call the main line from any of the #s in question 2.) get the busy signal 3.) 4.) Actual Behavior: if any of the following #s call: 623 239 6609, 602 333 5703, 480 375 2247, 877 411 4249 they get a busy signal Expected Behavior: the caller should be able to reach the main line Manual Call Sample Caller: 877 411 4249 Called: 925 474 3405 Date and Time w Time zone: 2/28/2023, 7:30 am, Pacific Time Caller: 623 239 6609 Called: 925 474 3405 Date and Time w Time zone: 2/28/2023, 2pm, Pacific Time Caller: 602 333 5703 Called: 925 474 3405 Date and Time w Time zone: 2/28/2023, 10 am, Pacific Time escalation approved by Ingrid Doumou