Untitled Note

(Case Follow-Up Day 2) • call customer for follow-up • incid : 466903516018 • unable to reach customer • leave voicemail • follow e-mail sent • cc'd AM Rebecca Blonder (rebecca.blonder@ringcentral.com) Case : 19223791 Issue : intermittent functionality when dialing their main office number (305-716-1011) Next action : need to reach out to customer if the phone number is now working properly Case : 19191112 Issue : after hours settings Next action : contact customer to continue troubleshoot their after hours settings Case : 19235613 Issue : fax tone when calling the phone number (512) 852-5937 Next action : advise customer that phone number was ported out on their RingCentral account (port out case : 19178005) Case : 19236142 Issue : call forwarding and voicemail notifications Next action : call customer to check if the call forwarding is functioning correctly and also need to assist customer to add e-mail addresses of the user extensions for the voicemail notifications Case : 19223937 Issue : Polycom phone provision Next action : need to reach out to customer to check if they still need assistance in provisioning their phone Case : 19248800 Issue : unable to send SMS from (415) 869-6708 Next action : need to check if number is already provisioned for SMS (telco case : 19248824) and reach out to customer to confirm if he can now send SMS from his number Case : 19243933 Issue : ghost calls and IVR set-up Next action : follow-up to customer to check if they are still receiving ghost calls after setting up the IVR system Case : Issue : Next action : Case : Issue : Next action :