Untitled Note

Customer Name: Lerina Lippwe UID: 62981978008 InContact ID: 460085301835 Extension #: 101 Main Company number: 2129370074 Best callback number:6462892946 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: make sure the fax is working fax number sending the faxes to OP extension ext 101 notifications by email Troubleshooting: (steps taken to address the issue) sent a test fax The user cant hear me, having issues with the MAX agent, tested the microphone in other apps, and its working call disconnected CX needs to be called back Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y