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Incontact ID:1234567890 UID:1626492020 RC Phone Number: Customer First and Last Name: \ Extension #:\ Callback #:\ Email Address:\ Account Verified: Y Admin: Y M\ Description Information: Admin portal, when a caller calls the direct caller wants to ring for 12 sec if not answer forward it to 09777715935 Set ETA:Y Troubleshooting: On Admin portal> User Mike Lopez>call handling> changed the mobile number 09777715935 on the rings space to the number 2 and updated it then forwarded the main number to Mike's personal number. Resolution: Guided the cx to change on admin portal the number of rings and forward the call to the personal number. Recap: N Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y I will be closing the case, and tag the issue as resolved. You might also receive a short survey, over email, regarding your overall experience Thank you for being part of RingCentral! For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name TEMPLATE TO USE TO ADD CONTACTS IN SALESFORCE UID: Incontact ID: First name / Last name: Contact Number: Email Address: Account Verified: Y/N