Untitled Note

- higher DL account - transfer to higher DL - agent's name : **************************************** - test call - tested working - issue resolved - no other concern - case closure confirmed - end of call **************************************** PROVISIONING Device : Serial Number : User : Phone Number : IP Address : **************************************** Pa check po TCR status Company Name : UID : Thank you! **************************************** - educate about the TCR - sent e-mail to customer with the link where to download the form and sample TCR form for reference - guide customer how to fill out the form - ask customer to also reply to the e-mail with the completed form aside from uploading it on the link - advised of 10 business days for the SMS completion date - inform that they will be receiving notifications regarding the status- customer understood - end of call **************************************** - test call - tested working - issue resolved - no other concern - case closure confirmed - end of call **************************************** PROVISIONING Device : Serial Number : User : Phone Number : IP Address : **************************************** Pa check po TCR status Company Name : UID : Thank you! **************************************** - calling about the TCR case > - customer said that they submitted the form on - provided TCR number 855-925-8622 | Business Hours : 5 AM - 5 PM PST Monday- Friday - transfer call to Support - TCR - agent's name :