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Hi, Thank you for confirming that your issue with Unable to make outgoing calls is now resolved. I will now tag this case as closed. Should you need immediate assistance, please feel free to call our support line at (888) 898-4591, press 3 and give your reference case number, 18286788. Thank you for choosing RingCentral as your communications provider. Regards, RingCentral Technical Support Team Hi, I am following up on this case. Please confirm if everything has been addressed or if you still need further assistance. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number __. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for your patience. Sincerely, RingCentral Experts Team Hello , I called to make a follow-up on your concern by calling this number: however, I was routed to your voicemail. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number 18267737. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for choosing RingCentral as your communications provider. Sincerely, RingCentral Experts Team RingCentral Case: 18277833 | Follow up -Callback the customer - 1st attempt. Reached VM. Left VM. - 2nd attempt. InContact ID: 462977893030. Called #: 3026085349. Reached VM. Left VM. Sent email. Inform the customer that they can reach our dedicated support team at 8559258622. Inform the customer that they are available Monday to Friday, from 5 A.M. to 5 P.M., Pacific Standard Time. Mishael Manas Working remotely shared a link 1/27 4:54 AM SALESFORCE UPGRADE AND CTI ADAPTER URL UPDATE https://www.ringcentral.com/apps/ringcentral-salesforce Please update your salesforce to 6.24 version by clicking the link above. There is a dropdown, select Production and log in using your admin credential in Salesforce. Please update all users, this step will usually take 5 minutes After that, you will need to do these steps: -Open Salesforce as an admin user. -Go to Gear Icon> Click Setup> Search Installed Packages> Check SF_RC package if it is 6.24 -Refresh the browser until it shows 6.24. Update the CTI adapter URL: -Login as the Salesforce admin. -Go to the Gear Icon(Upper right corner)> Click Setup> Search Visualforce pages > Click OpenCTIindex > Preview. -Wait for the page to load up. -Copy the URL of the website. -Go back to Setup> Call Centers> Click Continue. -Click Edit On the Cloud phone of RingCentral Call center. -Delete the "CTI Adapter URL". -Paste the new link in the "CTI Adapter URL" that you copied and save it. After this Troubleshooting all users must -Clear cache and cookies "ALL TIME". Wiki to see pictures with steps: https://wiki.ringcentral.com/pages/viewpage.action?pageId=271064038