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Link: https://support.engagement.dimelo.com/contents/64c2ce83bd0e549ebf188677 UID: 62882303008 RC Phone Number: (347) 695-1540 Customer Name: Tim Mahon Company Name: The Douglaston Companies Call back #: (347) 287-3128 Email Address: tmahon@tdcny.com Number of DLs: 189 Account Verified (Admin): Y Ext. # 210 Issue / Customer Request: I can't get this device to show online in the portal - Serial Number: 9CADEF47C635 TS Performed: Complete step-by-step documentation Polycom OBi302 ATA Asked for the IP but the cx didn't have a phone connected to the device and didn't have one available Tested the IP gotten from a network tool but it said "This URL is not reachable" Resolution: How the issue was resolved Cx had to leave, gave the case number for further assistance Case Number: 19555322 Resolved? N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support