Untitled Note

Case #: 20317980 UID: 539808017 Issue: the user is not able to receive calls Affected ext: 108 Troubleshooting done: call the extension directly, sent to voicemail, check the call log to see the call handling, check if there is any custom rule enabled (nope), check the notification settings of the app but everything seems fine, the configuration is to always notify the user and check if the app has the permissions to make/receive calls. (the user is using the Ring Central mobile app in Android) Help needed: What else can be checked? --- (662) 388-5629