Untitled Note

Incontact ID: UID: RC Phone Number: Customer First and Last Name: Extension #: Callback #: Email Address: Account Verified (Y/N): Admin (Y/N): Description: Set ETA: N/A Troubleshooting: T Resolution: Before provisioning the phone the cx got angry and disconnected the call 18268558 - 18238175 4 phones one can't make calls other can't do anything other can't transfer calls Mitel 6930Ip mobilelink 2WLFW2043C052HD mac 08-00-0F-EF-4D-58 Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is anything else I will be closing the case marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"