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IC: UID: 63104394023 Customer Name: Alexa Best callback number:4692031066 Customer's preferred callback time (with timezone): Email address:alexis.forman@fastestlabs.com Problem: The cx received calls from their customers the caller ID is the same as the account name Caller ID ---------------------------------------------------------------------------------------------------------------------------------------------------- IC: 507349208947 Case: 23385119 UID: 1806825015 RC Phone Number: 3059499049 Customer Name: Isaac Company Name: GATOR DEVELOPMENT CORP Call back #: 13053102444 ext 1010 Email Address: rycadmin@gatorinv.com Requests: -Cx requested to unlock all the devices in his account because he wants to use them for another company but the devices after a factory reset are still connecting to the RC server, the cx wants to avoid this Behavior: Reset to factory and connected to RC server Expected Behavior: Reset to factory and do not connect to the RC Server to provisioning them for another company Resolution I unlocked 110 devices and I got the list of it, you could check the list of instance id above Additional Information: This is an sample of device with the behavior: 805E0C69EFE9 (this one was unlocked already) Troubleshooting: We tried resetting to factory with many devices and the same is happening We tried with a locked and unlocked device -Cx is claiming for a device that is under returned list and it was never requested, SN: 805E0C69D511 This is the information of the device that appears as returned and it was not requested and there is not shipping case related: Type: T54W Name: Yealink T54W Prim... InstanceID: 804646522012 SN/PC: 805E0C69D511 Date Added: 7/10/2023 13:29 Date Rem-d: Unknown RMA#: Lock State: Unlocked This is a list of the instance id's that were unlocked: 804512364012 804368116012 804368115012 804368114012 804368113012 804368112012 804368111012 804368110012 804368109012 804368107012 804368106012 804368105012 804368104012 804368103012 804368102012 804368101012 804368100012 804368099012 804368098012 804368097012 804368100012 804368099012 804368098012 804368097012 804368096012 804368094012 804368092012 804368091012 804368090012 804368089012 804368088012 192320290015 804368085012 804368083012 2325839015 192118516015 192320286015 192118500015 192320279015 193858606015 2377494015 2321920015 2379986015 192320281015 2533875015 192118489015 804368095012 804642826012 192118487015 192118519015 192320280015 192118522015 193858605015 192118501015 192118491015 192118486015 192118484015 2347473015 804687853012 192320283015 192118524015 2347472015 192320282015 192320297015 192118497015 192118498015 192118507015 192320288015 192118479015 192320278015 804642830012 193858604015 192320284015 192118496015 192320287015 192320293015 192320294015 2565510015 192118518015 192118512015 192118492015 192118511015 192118494015 804368082012 803949872013 192320285015 192118493015 192320291015 195387289015 192118514015 192118523015 192118488015 192118517015 192118509015 192320292015 192118515015 192118520015 192320296015 192118495015 192118485015 804368108012 803949871013 192320289015 195387290015 2491651015 192118510015 192118504015 192118506015 2491650015 192118505015 804368087012 2325838015 2321921015 2321919015 192118502015