Untitled Note
By: Anonymous7/26/20233 views Public Note
InContact ID:
UID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
TS Performed:
Complete step-by-step documentation
Resolution:How the issue was resolved
Case Number:
Resolved? Y/N
PKI/JIRA: (if any)
Link of Feature Request Submitted:
Link of Self-help options provided:
Customer Sentiment/Verbatim: statement from the customer
SAT Pred: 0-4, 5-8, or 9-10
For intervention - Y/N?:
Reason for Intervention:
Endorsed to TL/SME?:
For (Customer’s Name)_Issue _Assisted / Resolved by Pablo