Untitled Note

User ID 57510293 InContact ID 471320883419 Customer Name: Terri-Lynn MacKay RC Phone Number: (888) 315-3634 Extension #: 1 Best callback number: (204) 2901311 Email address: clientservices@lifespeak.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: When she receives a voicemail it is blank from (888) 315-3634 Issue/Subject: For Terri-Lynn MacKay | Issue: voicemails | By: Andres Camp > advised the customer to gather 3-4 manual samples, she explained some of them are not even showing up on the logs portal >Cx requested a callback tomorrow since she is leaving the office >customer mentions she has some samples but from the last month, told her to gather new fresh samples made within the last 24h >cx is frustrated regarding situation but she is not able to replicate the issue since it seems to be working fine >missing replicate issue with customer, make sure she is using ext 1 on the app to receive the voicemails >ext 1 has 202/202 msg. cx could be confused > Manual Call Sample requested in case is not working ok Caller: Called: Date and Time w Time zone: Behavior: