Untitled Note

Customer Name: Tim cook UID: 62998775008 InContact ID: 459966667867 Extension #: 101 Company#: 336 526 2665 Best callback number:(336) 526-2665 Email address: tim@cookinsurance.biz Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: 1) fax is blocked for robo calls 2) directory assistance, charges? 3) TCR form > cook insurance group llc Troubleshooting: 1) advised the cx the incoming caller ID is responsibility of the carrier of the # being called, not on RC side. 2) advisde the cx we dont charge for that 3) TCR form status: pre approved Recap: Support Site provided: Survey Spiel: