Untitled Note

11:30am 1:00pm OFFICE 100 1:00pm 1:15pm Break 1:15pm 03:00pm OFFICE 100 03:00pm 04:00pm Lunch 04:00pm 06:15pm OFFICE 100 06:15pm 06:30pm Break 06:30pm 07:30pm OFFICE 100 07:30pm 08:00pm Unknown Work 08:00pm 08:30pm OFFICE 100 Incontact Id : 459724004073 Name : RC # : CB # : (980) 376-2122 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 459724018635 Name : Lorenil Hencock Boncek RC # : 4707045599 CB # : (470) 503-1551 UID : 63220019004 Email : office@wellspotchiro.com DL : Account Ver: Y Issue: Transfered call from sales/ Called in about Porting in a number TS: helped cust in porting the number. issued order number 196361004. issue resolved. Incontact Id : 459724143246 Name : Mark Prentice RC # : 4075023571 CB # : (407) 947-2063 UID : 63076989008 Email : mark@altamonteflooring.com DL : Account Ver: Issue: Cust called in to prov devices TS: cisco spa 525 192.168.1.16/ 25 / 17 / 27 / 28 activated ext's and assigned them the devices walked cust in porting 2 numbers. walked cust in creating VM greetings for message only ext. issue resolved. Incontact Id : 459724461657 Name : Mandy RC # : 8508062285 CB # : (289) 251-3496 UID : 502303018 Email : mandyruth9@gmail.com DL : Account Ver: Y Issue: Cust called in to make only one number ans after hours and working hours and one called number and one ext to sign to. TS: cust number is 8508062285 the user who ans calls from is not there anymore under phone number (850) 745-2961 cust opted to get the number since that is the number that their clients call, set the (850) 745-2961 to ext 103. issue resolved. Incontact Id : 459724490184 Name : Sherri Gladney RC # : 4077053403 CB # : 4075753591 UID : 155437009 Email : getgiclean@gmail.com DL : Account Ver: Y Issue: Cust called in to remove external number TS: removed (321) 978-0920 and made ext 104 as the specific user. added Anthony's number on the users call handling. issue resolved. Incontact Id : 459724521731 Name : Desiree Silva RC # : (469) 898-6130 CB # : (469) 898-6130 UID : 62802836031 Email : desireesilva@thekingsleyclinic.com DL : Account Ver: Y Issue: Cust called in about accept call que TS: added user in the call que. issue resolved. Incontact Id : 459724555631 Name : Bianca RC # : (415) 563-3800 CB # : (415) 563-3800 UID : 744980040 Email : DL : Account Ver: Issue: TS: Campaign Name: LNP Requests Direct Contact ID: 459724653440 Date and Time: 2/13/2023 2:49:51 PM Reason for Call: Scott Call TN#(910) 613-5185 Campaign Name: LNP Requests Direct Contact ID: 459724658531 Date and Time: 2/13/2023 2:54:40 PM Reason for Call: Scott call TN#(910) 613-5185 6106781015 Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: