Untitled Note

Customer Name: Kisha UID: 142332041 InContact ID:462675635523 Extension #: 101 Best callback number: 844 267 7729 Ring central number: 844 267 7729 Email address: kisha_edwards@aol.com Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: Her VM is full and she cleared all her VMs already. The customer Kisha states that she is supposed to have the calls go to a place where if someone does not pick up the calls then the call is supposed to go to the next person. Troubleshooting: (steps taken to address the issue) The customer indicated that the toll-free credit limit has not been paid therefore the calls are not going through. The customer indicated she would call back once she has the credit card information to update this one. Recap: Y/N N Support Site provided: Y/N N Survey Spiel: Y/N N