Untitled Note

Hi Team, For validation: Case number: 19759953 Agent Name: Aldi Serrano Supervisor name: Francisco Moraga Subject: Brand new user Invalid escalation Reason: No T2 template, T1 Concern Actual step(s)/Info Missed: No TS mada by the agent, ask more probing questions, Resolution/Recommendation: Change the license to a video pro for free and then send the number and the MVP license to the inventory, delete the old user and create a new one if thats what the cx needs. using the number you already have saved