Untitled Note

InContact ID: 507071187205 UID: 3042172036 RC Phone Number: 1 (949) 688-7314 Customer Name: Ashley Sorrentino Company name: Healing TMS Clinic Call back #: (714) 365-1249 Email Address: hello@htmsclinic.com Number of DLs: 1 Account Verified (Admin): 101 Issue / Customer Request: customer is calling since they would like to swap their main company numbers between their two accounts. From UID: 3042172036 Number to transfer (949) 688-7314 - 101 both accounts verified > POD 17 To UID: 63053226023 Number to replace (657) 933-4449 - 101 both accounts verified > POD 10 Troubleshooting: >>Call back made at (714) 365-1249 > InID > 507071187205 From UID: 3042172036 Number to transfer (949) 688-7314 - 101 both accounts verified > POD 17 To UID: 63053226023 Number to replace (657) 933-4449 - 101 both accounts verified > POD 10 >> (949) 688-7314 Moved to POD 10 >> (657) 933-4449 Moved to POD 17 >>(949) 688-7314 assigned as main number for UID 63053226023 >>(657) 933-4449 assigned as main number for UID 3042172036 >>Customer agreed to close the case Resolution: Case Number: 23314419 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: N/A SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: N/A Reason for Intervention: N/A Endorsed to TL/SME?: N/A