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Hi! Thank you for contacting Intuit QuickBooks Online Global Support. I'll be happy to help. My name is Kevin. For verification, can you please provide me your Complete Name, and Email Address associated with your access to the QuickBooks Online Account so we can properly document your contact today? Thanks for your awesome feedback on the product and support. That already made my day. Hope we will resolve your concern for today. Perfect! We do make a good team, Customer. Awesome! Thanks for your patience and cooperation. It truly was a pleasure speaking with you. Speaking with users such as yourself makes working as a Customer Service agent so much more worthwhile. As we don’t have further actions to take and the query has been answered. My apologies, I do not support QuickBooks Online US. But don't worry, I will be sending you the link for you to be routed to the right support to assist you. Here's the link and kindly access this one so you can further raise questions to them regarding to your concern. US: https://quickbooks.intuit.com/learn-support/en-us/contact Thank you. May I also know the name of the company or the company ID so we can pull up the correct account? Is there anything else that I can help you with aside from this or have I answered all your questions for today? You are most welcome. Thank you for contacting Intuit QuickBooks Online International. Enjoy the rest of your day with a smile, a happy thought, and a grateful heart! More power to your business! NUDGES: Hi, just checking in. Are we still connected? Hi, just checking in. How is it going so far? Are you still there? Checking if you need my help. I haven’t heard from you in a while and wanted to make sure you have everything you need before closing the conversation. It looks like you stepped away. Please let us know if you need any assistance, by sending us another message. Don’t worry, you’ll be able to continue where we left off once you reply back and are ready to talk again. Thank you for contacting Intuit QuickBooks Online International. Once again, this is Kevin. Have a wonderful day ahead. MCR SPIEL I am glad to be of help. Would there be anything else for me today like invoices or banking? Apart from this, do you have any other items you'd like to discuss - Banking or Invoicing maybe? TNPS: Thank you for the info! Allow me to check this one from my end. While I'm checking, how's your experience with QuickBooks Online so far? GOAL ALIGNMENT Let me check that I have this right, so you wanted help in I just want to check if I got your concern correctly, so you wanted help regarding with your Goal: With regard to your goal which is to (Customer concern)/It can also be paraphrased. IR: Have I answered all your questions today? Ensure resolution: Have I resolved your concern today? Feedback spiel: By the way, you might receive a brief email survey based on how I have resolved your issue and treated you as our customer in general. If you would take a few minutes to fill that out, I would appreciate it. That would completely make my shift. By the way, you will receive a survey about your time with me today and your feedback will be appreciated. If you would take a few minutes to fill that out, I would appreciate it. That would completely make my shift. Community: For future references regarding QB Online, you may visit this website for helpful articles: https://community.intuit.com/products/quickbooks-help-en-intl Closing Spiel: Thank you for choosing Intuit QuickBooks Online Global. Enjoy the rest of your day with a smile, a happy thought, and a grateful heart! More power to your business! Thank you for being incredibly amazing today! I just want to let you know that you are one of the kindest, most super engaging, and most patient customers that I had! I wish nothing but SUCCESS for your business! I am really glad I was able to help. Once again this is Kevin, thank you so much for choosing Intuit QuickBooks Online Global. I know you're a busy person, just please take care and keep safe always! Have a great day ahead! May your Life and Businesses prosper because you deserve it! Unresponsive closing: Since I haven't heard back from you. I'll now end this chat. Thank you for reaching Intuit QuickBooks Online Global Support. Have a wonderful day. IT WAS GOOD BUT ITS VERY CONFUSING: I know it could be very confusing especially if you're not used to how it works but don't worry, once you already got the hang of it, everything will work out perfectly. Thank you so much for the feedback. IT WAS VERY BAD. I GOT DISCONNECTED FOR A FEW TIMES FROM YOUR SUPPORTS: I understand that feeling especially if you're in a rush to finish your task. No worries, you have me on the line, and I will do my best to help you out with solving your issue. YOU GUYS ARE TERRIBLE. THERE ARE SOME FEATURES THAT I WANT THAT ARE NOT AVAILABLE IN QUICKBOOKS I apologize for the experience. There are limitations to the product, and we really do appreciate any suggestions that you have so we can also raise that to the product development team, and it may be included in our future updates. I HAVE RAISED A FEATURE TO BE INCLUDED BUT IT'S STILL NOT INCLUDED: I apologize for the inconvenience that this has caused you. There's no turn-around time as to when that feature you requested will be included as a feature of our product. What I can do for you is I can raise another feedback for this so the product development team will be able to see that this feature is if great demand from our customers.