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Link: https://support.engagement.dimelo.com/contents/64ed053d7133683d79b111f3 UID: 2516997012 RC Phone Number: (901) 672-6972 Customer Name: All Better Pediatrics Company Name: All Better Pediatrics Call back #: (901) 614-4452 Email Address: apohlman@folzconsulting.com Number of DLs: 1 Account Verified (Admin): Y Ext. # 0 Issue / Customer Request: It's been a while since I had to do this, so I wanted to touch base and get your insight on a couple of things if that is alright? TS Performed: Complete step-by-step documentation Asked questions about license differences and RingCentral products Shared articles with different information and steps Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19909972 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support