Untitled Note
By: Anonymous10/3/20232 views Public Note
For John | Yealink Phone Set-up - Resolved by Jam
Case ID: 20286429
Engage ID: 202310031414210202050000000210
User ID: 594038040
RC Phone Number: 2148457261
Customer Name: John Hunter
Company Name: Premium Solar Patios
Call back #: 8639348060
Email Address: john@premiumsolarpatios.com
Number of DLs: 4
Account Verified (Admin): Yes | Ext. # 101
Issue / Customer Request:
• need assistance to provision 3 Yealink phones
•
TS Performed:
Complete step-by-step documentation
• assisted customer to add new MVP users
• discuss charges
• unable to hear any response on the line
• callback customer
• engage ID : 202310031430120202020000000958
• was able to spoke to John and continue troubleshoot
• set-up e911 for new users
• unable to proceed in adding users due to credit card issue
• guided customer in updating credit card information
• was able to update credit card and add users
• created RC meeting
• sent the meeting link on e-mail
• https://v.ringcentral.com/join/633077988
• provided RCV disclaimer
• get the device IP address
• OK > IPv4
• unable to access GUI
• not accepting the default password "admin" even after factory reset
• advice customer to reach out to the vendor where he purchased the device
• because it is possible that the phone is still locked on their end
• customer understood
• end of call
Device : Yealink T46S
Serial Number : 805E0C43EE58
IP Address : 192.168.1.115
Device :
Serial Number :
User :
Phone Number :
IP Address :
Instance ID :
Device :
Serial Number :
User :
Phone Number :
IP Address :
Instance ID :
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
Engage ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A