Untitled Note

Incontact ID: UID: RC Phone Number: Customer First and Last Name: Jessica Floyd Extension #: 125 Callback #: 970 250 8344 Email Address: jfloyd@legacymhc.com Account Verified (Y/N): Y Admin (Y/N): Y Description: Issues with ext 407 / Transferred from Comcast to RC, when did it lose the RC number Set ETA: N/A Troubleshooting: The cx is searching for the number 970 232 7217 - Added the number back into the account - Wants the numbers 7217 and 1611 to connect to the same user ext 407 - Assigned both numbers to that user Resolution: After the info, the cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"