Untitled Note

For Camille | Call Forwarding - Resolved by Jam Case ID: 19994355 inContact ID: 470002986974 User ID: 361529020 RC Phone Number: (509) 2884884 Customer Name: Camille Pieterick Company Name: Sweet Dreams Dental Call back #: (509) 830-4898 Email Address: camille@martindental.com Number of DLs: 4 Account Verified (Admin): Yes | IVR Issue / Customer Request: • when someone call the main number, wants the call to be forwarded to 5094080205 • unable to receive incoming calls TS Performed: Complete step-by-step documentation • changed call handling on auto-receptionist set to specific user (Camille Pieterick Ext. 1017) • added custom rule on ext 1017 (Main Rule) • added forwarding number 15094080205 • unable to do test call since she's not sure if the forwarding number is in use right now • will callback if further assistance needed • end of call • • • Resolution: How the issue was resolved • changed call handling on auto-receptionist set to specific user (Camille Pieterick Ext. 1017) • added custom rule on ext 1017 (Main Rule) • added forwarding number 15094080205 Case Number: 19994355 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Brandon | Port In - Resolved by Jam Case ID: 19994672 inContact ID: 470002999478 User ID: 62458415008 RC Phone Number: 2163707372 Customer Name: Brandon Krul Company Name: Beacon Software Call back #: 2162035975 Email Address: brandon.krul@traxero.co Number of DLs: 52 Account Verified (Admin): Yes | IVR Issue / Customer Request: • different geographical location error when submitting port in request Phone numbers to transfer • 7166088175 • 7166088165 • 7166088444 • 7166088334 • 7166088333 • 7166088906 Billing/Account TN : (716) 800-2910 TS Performed: Complete step-by-step documentation • checked existing port in case 19993905 • advise customer that he need to create separate order for each number • customer received a call from his AM and said he will just callback his AM to continue ts • end of call • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-4, 5-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** FOR FR For Alejandro | Delete E-mail in Company Contacts - Resolved by Jam Case ID: 19991992 inContact ID: 470003023097 User ID: 301916030 RC Phone Number: (813) 2547119 Customer Name: Alejandro Monjaras Company Name: Ligori