Untitled Note

Customer Name: Abel RC Phone Number: UID: 1251240011 InContact ID: 468336275339 Company Name: ND CA ENERGY Call back #: 3614434215 Email Address: Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Port-out issues eligibility 8555526322 Troubleshooting: Connected the cx to the Billing Team so they can assist him to re-activate the account and he can submit the Port-out request. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo