Untitled Note

User ID 2847105020 InContact ID 463113683722 Customer Name: Anita Gramont RC Phone Number: 702-382-2222 Extension #: 101 Best callback number: 702-683-7883 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx has 2 desk phones with us that she is not using anymore and wants to return them back Issue/Subject: For Anita Gramont | Issue: device return | By Andres Camp Polycom VVX 350 Serial Number: 64167F53E5EF Instance ID : 804141368020 Equipment: Rental date added: 12/04/2019 12:07 PM Polycom VVX 350 Business IP Phone Serial Number: 64167F53E681 Intance ID: 804141369020 Equipment: Rental date added: 12/04/2019 12:07 PM >> New address added: 4 Tivoli Ct. Newport Coast, CA 92657 >> Phones unassigned >> Shipping case created - CN 18308959 >> RMA for 64167F53E681 >> Charge Device Return Fee: $25.00 >> Device has been returned successfully >> Bill: 8382674002 >> RMA for 64167F53E5EF >> Charge Device Return Fee: $25.00 >> Device has been returned successfully >> Bill: 8382702002 >waiting for RMA and then send to customer