Untitled Note
By: Anonymous4/25/20232 views Public Note
Incontact ID: 463113078512
RC#: 7402134673 | 7406725356
User ID: 63400649004
Caller Name: Kassie Cox
Email: Service@southeastern-electrical.com
Callback Number: 8655993014
Account Verified: (Y)
Admin/User: Admin | User ext 102
Subject: For Kassie Cox | Port In - assisted by Cons
Description: Port In
Issue: step 5 for Port in
Troubleshooting:
> assisted customer to submit order for the port in - done
>customer is in hurry and dont have yet the bill from the losing carrier and will call back to continue TS - ORT
For ORT Endorsement
#ORTPhone
Case #: 18299490
Issue: Port In
Reason:customer is in hurry and dont have yet the bill from the losing carrier and will call back to continue TS - ORT
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113105625
RC#: 4076747883
User ID: 3389368020
Caller Name: DJ
Email: support@alliancewf.com
Callback Number: 8132401278
Account Verified: (Y)
Admin/User: Admin | User ext 101
Subject: For DJ | Provisioning- assisted by Cons
Description: Provisioning
Issue: Provisioning - 3213489237 ext 105 - Grandstream - GXP 270 - 22MTA76K800B1D80
Troubleshooting:
> assisted to update the sec question and answer - done
> customer unable to connect the device to internet and will call back to continue TS he will reach out first with IT - ORT
For ORT Endorsement
#ORTPhone
Case #: 18300328
Issue: Provisioning
Reason: customer unable to connect the device to internet and will call back to continue TS he will reach out first with IT
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113151279
RC#: 6304921912
User ID: 394850029
Caller Name: Paige Lacy
Email: paige@kuhncp.com
Callback Number: 6419035602
Account Verified: (Y)
Admin/User: Admin | User ext 103
Subject: For Paige Lacy | Port in the Numbers- assisted by Cons
Description: Port in the Number
Issue: 2 numbers - 6304921912 | 6304026387 || ported the number a week ago || they are not getting calls - numbers are now in twillio
Troubleshooting:
> 6304921912 | 6304026387 still showing active on the RC - customer confirmed that they are not getting any calls
> call 6304921912 463113159408 it ring once then went blank and disconnected || call 6304026387 463113160075 same behavior
> call NTD - 463113164748 spoke with Ken - got advised no port out request from RC - customer said that it was April 18th 2023 - 11712322 <-- port out request from twillio - scheduled on the 13th on April - numbers are not working after they got confirmation that the number is now showing on twillio system but still not working reason for them to wanted to return back the numbers back to RC - Ken advised that it will be best send an email to ntd.helpdesk@rincentral.com
> educate customer that they need to coordinate with twillio to cancel the port out request to keep the number active on RC account
>call got dc call back 463113164748 spoke with Paige
> inform customer about the email escalation - customer understand
> customer will contact twillio and email ntd.helpdesk@rincentral.com first and will call back to continue TS-for the call handling
> assisted customer to do call forwarding for the mean time - did test call 6304921912 463113204376 still same
For ORT Endorsement
#ORTPhone
Case #: 18300901
Issue: Port in the Numbers
Reason: customer will contact twillio and email ntd.helpdesk@rincentral.com first and will call back to continue TS for the call handling
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113230364
RC#: 6188551123
User ID: 799827048
Caller Name: Marissa
Email: roof@stormfrontroofing.com
Callback Number: 6188551123
Account Verified: (Y)
Admin/User: Admin | User ext 101
Subject: For Marissa | Provisioning - assisted by Cons
Description: Provisioning
Issue: Provisioning grandstream - GXP 1620 - 20EZ1X4M5057C260 - ext 103 (314) 860-9991 - IP Address 192.168.1.169
Troubleshooting:
> offer remote access - granted - manually prov the device
> call got DC - call back 6188551123 463113281965 spoke with Marissa - continue TS - customer said that she needs to go and will call back to continue TS - ORT
For ORT Endorsement
#ORTPhone
Case #: 18302146
Issue: Provisioning
Reason:customer said that she needs to go and will call back to continue TS - ORT
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113280923
RC#: 9083329735
User ID: 862390048
Caller Name: Carl
Email: hellopepsi2002@yahoo.com
Callback Number:
Account Verified: (N)
Admin/User: Admin | User ext 305
Subject: For Carl | activation for ext 305 - assisted by Cons
Description: activation for ext 305
Issue: activating link expire for user extension -
Troubleshooting:
> unable to verify the account - customer eeds to reach outt o the super admin - eoc
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113295204 -
RC#:
User ID: 492777048 -consulat
Caller Name: jetrit from sales team - advised that the concern can be done using call forward - agent advised that she will call back to us and connect the customer once she is done assisting the customer to the account issue - eoc
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113286573
RC#: 6822144736
User ID: 63390682004
Caller Name: Judy - velo residential
Email: judy.armena@veloresidential.com
Callback Number: 9725323375
Account Verified: (Y)
Admin/User: Admin | User ext 101
Subject: For Judy | Port in - assisted by Cons
Description: Port in
Issue: Port in - number is coming from vested network - 8174987648 -
Troubleshooting:
> Order Number: 46940005
Date Created: 04/20/2023
Status: Rejected
Requested Transfer Date: 04/26/2023 - Your Transfer Request has been rejected by your current service provider, we are working on your behalf to resolve the issue. There is no action needed from you at this time. We will update you with a firm order confirmation date once it is received or request additional information from you if we are unable to resolve without your participation.
> call NTD - 463113310251 spoke with Andrei - there is an order on the carrier side - customer understands -eoc
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113324977
RC#: 15017106793
User ID: 63305402004
Caller Name: Van - implemetation || Rachel
Email: rcranick@1stpropertymanagers.com
Callback Number: 2192410048
Account Verified: (Y)
Admin/User: Admin | User ext 321
Subject: For Rachel |Re - provision | Presence - Resolved by Cons
Description: Presence | Re - provision
Issue: agent wanted to process to reprovision the device for the presence concern for the 9th button || ** 6 7 and 9 button on the presence s not working
Make and Model: Yealink T46U Ultra-elegant
Serial: 805E0C9913DE
DL: (501) 710-3116
Ext.: Rachel Cranick - Ext. 321
Serial Number: 805E0C9913DE
IP http://192.168.1.97/
Troubleshooting:
> remove the line extension added to refresh and resync the device
> added back the extension and call park - still same - reprove the device - did test - customer confirmed ist working
> call got dc call back 2192410048 463113363409 spoke with Rachel continue TS
Mandi Tognarelli Ext. 309 User Extension
Michael Bottos Ext. 323 User Extension
Renee Jeffries Ext. 315 User Extension
1 Rachel Cranick Ext. 321
2 Rachel Cranick Ext. 321
3 Park 1 Ext. 10001
4 Park 2 Ext. 10002
5 Park 3 Ext. 10003
6 Mandi Tognarelli Ext. 309
7 Michael Bottos Ext. 323
8 Kathy Bottos Ext. 403
9 Renee Jeffries Ext. 315
> do teh same thing with
Serial Number: 805E0C991391
Yealink T46U Ultra-elegant Gigabit IP Phone with 1 Expansion Module EXP43
Janna Mullen - Ext. 312
(501) 451-5253
IP 192.168.1.86
> resync the connection - still not working - reprove the device - did test - customer confirmed issue resolved
For Case closure
Case: 18303195
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113414375
RC#: 9514657521
User ID: 2422969036
Caller Name: Debby - Azza
Email: azzaledesma@gmail.com
Callback Number: (951) 205-6526
Account Verified: (Y)
Admin/User: Admin | User ext 101
Subject: For Ada | Provisioning - assisted by Cons
Description: Phone not working - Provisioning
Issue: unable to receive calls 9514657521 | the desk phone is the one not ringing
Polycom VVX 601 Large Color Touchscreen Phone
Serial Number: 64167F4000E7
Joel Ledesma - Ext. 101
(951) 465-7521
N/S 64167F4000E7
IP - missing
Troubleshooting:
> call got dc - call back (951) 205-6526 463113419681 spoke with Ada continue TS -
> device is not connected to the internet - assist customer to connect the physical connection - customer said that she will call back to continue TS as she will coordinate with IT and ISP for the internet issue - ORT
For ORT Endorsement
#ORTPhone
Case #: 18304703
Issue: Provisioning
Reason:customer said that she will call back to continue TS as she will coordinate with IT and ISP for the internet issue - ORT
call tcr - spoke with Alexander - 463113472185 warm transfer the customer
For TCR po. Thanks
Case: 18305229
Kevin Santana [kevin.santana@ringcentral.com]
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113491992
RC#: 7863690566
User ID: 63417468004
Caller Name: Souvenise Calixce
Email: tastysous@gmail.com || personal email souvenisep734@gmail.com
Callback Number: 7863673614
Account Verified: (Y) via payment method and contact and address
Admin/User: Admin | User ext
Subject: For Souvenise Calixce | Call Handling - assisted by Cons
Description: Call Handling
souvenisep734@gmail.com
Issue: new phone - phone is not ringing -
Troubleshooting:
> educate customer about the (786) 623-6084 number is attached to her DL - customer understand
> update the business hours for company level level business Wednesday to friday 5pm to 10pm |monday tuesday sat closed | sunday 10am to 1pm
> did test call for (786) 623-6084 to make sure she is getting call when some one contact her directly 463113514761- call got dc call back 7863673614 463113515299 - customer confirmed issue resolved
> update the eamil of ext 101 to tastysous@gmail.com - eoc
For Case closure
Case: 18305604
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113528173 - ghost call - call back 8645806397 463113530657 - no response -
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113529846
RC#: 5738644463
User ID: 608662040
Caller Name: Cassandra
Email: kassandra@brianwearplumbing.com
Callback Number: 5738644463
Account Verified: (Y)
Admin/User: Admin | User ext 705
Subject: For Cassandra | return label kit didnt arrive - assisted by Cons
Description: return label kit didnt arrive
Issue: shipping label waiting -
Troubleshooting:
> 18231978 - The extensions: 708, 704 and 724 will have new desktop phones as well but these have not arrived yet.
> upon checking - 18287907 sent the return kit label already - customer confirmed
Please note that this label is only good for 1 device as there is only 1 device return fee charged. Please charge the customer a return fee for the other 3 devices and request for another label. Thanks.
Attached to this email is the form needed to return your VoIP device(s). Return label can be used on only 1 box and cannot be re-used. If multiple devices are being returned, please pack all boxes, up to 10 into 1 shipping box.
Instructions for returning your device:
Return the device(s) and all parts (Ethernet cable, power supply, etc.) in the original product
packaging.
a. If original packaging is not available, a full refund may not be provided.
b. Please do not write on the original product packaging.
Place the original product box into a shipping box and tape the box closed.
Print the return shipping label.
a. Attach the Return Label to the shipping box, being careful NOT to tape over the barcode.
Drop off at any FedEx facility.
Best Regards,
Emmariz Runes
Shipping Specailist
For RC dependency po. Thanks
T1 Case:18275770
Shipping case: 18287907
> Resend the email sent from 18287907 -customer confirmed received it now
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113562456
RC#: 6173140355
User ID: 1837057020
Caller Name: Derrick Oduro
Email: doduro@moorscabot.com
Callback Number: 6173140355
Account Verified: (Y)
Admin/User: Admin | User ext 40416 | 40355
Subject: For Derrick Oduro | Provision - assisted by Cons
Description: Provision
Issue: Provision || S/N 64167F40339B
Device: Polycom VVX 601 Large Color Touchscreen Phone
Serial Number: 64167F40339B
(617) 624-4192
Troubleshooting:
> assisted customer to update sec question and answer - done
> Attached Serial Number: 64167F40339B
> call got dc - call back 6173140355 463113588811 spoke with Derrick - continue TS - swap the device from Serial Number: 64167F03D8C1 from the common phone area - did test - the device is on the different location and no one is there to check and test customer will go there on Friday to check if the device is working and will call back to continue TS - ORT
For ORT Endorsement
#ORTPhone
Case #: 18306957
Issue: Provision
Reason: the device is on the different location and no one is there to check and test customer will go there on Friday to check if the device is working and will call back to continue TS - ORT
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113666242
RC#: 6193330701
User ID: 170539040
Caller Name: Chris
Email: chris@dealer101.com
Callback Number: 8584422271
Account Verified: (Y)
Admin/User: Admin | User ext 2
Subject: For Chris | Call Handling - assisted by Cons
Description: Call Handling
Issue: approve location with Google - cant receive sms -
Troubleshooting:
> call handling for (562) 340-6224 - while checking with options to provide for the customer concern, he said that the sms feature works for the verification required by google. eoc
For Case closure
Case: 18308566
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113681754
RC#: 8333407050
User ID: 63317724004
Caller Name: Daniel
Email: info@dmcaresolutions.com
Callback Number: 8333407050
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For Daniel | International Calls - Resolved by Cons
Description: International Calls - customer will be in Europe wanted to confirm if he can still make and receive calls from the US location even he is in the Europe and if there is no additional charge for those calls
Issue: customer will be in Europe wanted to confirm if he can still make and receive calls from the US location even he is in the Europe and if there is no additional charge for those calls
Troubleshooting:
> assisted customer to update the security question and answer - done
> educate customer about the customer will be in Europe wanted to confirm if he can still make and receive calls from the US location even he is in the Europe and if there is no additional charge for those calls that there is no additional charge - customer understand - call got disconnected - call back 8333407050 463113697815- spoke with Daniel - confirmed resolved
For Case closure
Case: 18308757
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113924763
RC#: 3014761020
User ID: 763819004
Caller Name: Meliha
Email: Meliha@perezhalpern.com
Callback Number: 3014761020
Account Verified: (Y)
Admin/User: Admin | User ext 101
Subject: For Meliha | TCR - assisted by Cons
Description: TCR
Issue: unable to receive sms -
Troubleshooting:
> Connect the customer to TCR - Doris 463113930110 warm transfer the customer
for TCR. Thanks
Case: 18311785
Doris Marquez [doris.marquez@ringcentral.com]
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113936877
RC#: 2033619370
User ID: 63020667028
Caller Name: Lori
Email: lori@avinewengland.com
Callback Number: 2033619370
Account Verified: (Y)
Admin/User: Admin | User ext 104
Subject: For Lori | Call handling - assisted by Cons
Description: Call Handling
Issue: contact having wrong number - ext 104 - 2033619370 - wanted to know if there is wrong on the ext 104 call handling
Troubleshooting:
> check the ext - 104 2033619370 - customer said that she will check first the settings and callback to continue TS - ORT
For ORT Endorsement
#ORTPhone
Case #: 18312161
Issue: Call handling
Reason: customer said that she will check first the settings and callback to continue TS
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113961898
RC#: (404) 600-1251
User ID: 271421028
Caller Name: Danny - TCR | Charlene
Email: CCartledge@PeachtreeBariatrics.com
Callback Number: 4
Account Verified: (Y)
Admin/User: Admin | User ext 125
Subject: For Charlenene | Fraud - assisted by Cons
Description: Fraud - customer said that every day someone is changing her password -
Issue: changing password - receiving thousands of msgs - customer said that every day someone is changing her password -
Troubleshooting:
> Educate customer about the possibility of someone knowing her credentials and email - recommend updating email - customer understand
> customer said that she is receiving thousands of msgs like spams msgs - SCP - SMS msgs - check if affected number - msgs message - checked comments - SPAM messages are sent without customers awareness
> the (404) 600-1251, customer said that her number is being used to send sms to another number without her knowing - got confirmation that this is part of SMS ATO - Account Take Over
> > inform customer about CCAF and there is a team investigating the issue and need to fill out CCAF for Activating and/or enabling account’s SMS feature -
> T1 case escalated to Fraud
#SMSATO
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463113992561
RC#: (708) 880-7456
User ID: 153823035
Caller Name: haner tcr - Jesse
Email: jesse@r-ltrucking.com
Callback Number: 7082277366
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For Jessye| Data Retention- assisted by Cons
Description: Data Retention- question about sms limit -
Issue: question about sms limit - My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.
Troubleshooting:
> sent email about https://support.ringcentral.com/mvp/admin/company-account-settings/ringcentral-data-retention-policies.html -
> educate customer about the Other limitations -5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted - customer understand -
> customer wanted to have the msgs appear from the beginning way back years ago on the App so that he can review all the documents sent for those years
For FR request. Thanks
Case: 18312983
> CUSTCOM-I-3307
> My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463114121556
RC#: 8665747660
User ID: 2389990036
Caller Name: Robert
Email: robert@socalfuneral.com
Callback Number: 9096282634
Account Verified: (Y)
Admin/User: Admin | User ext 101
Subject: For Robert | Call Handling - assisted by Cons
Description: Call Handling
Issue: Call Handling - wanted to configure the call handling on the system
Southern California Funeral Service, Ext. 103
Troubleshooting:
> Serial Number: CCQ214909SS - Chino Office - Ext. 101 (909) 257-0324 - members are chino Office 9092570324 -| home office 9096149502 | answering service 8557936811 and ring in order -
> call are being routed to ext 103 - members are chino Office 9092570324 -| home office 9096149502 | answering service 8557936811 and ring in order - customer understand
> assisted customer to reset the password for ext 101 - done
> educate customer about the behavior of the call routing - customer understand
> assisted customer to created ext 104 - (909) 566-0418 - advised to install the RC App on CP - did test - customer confirmed issue resolved
> assigned to the device CCQ214909SS
(909) 257-0324 Chino Office ext 101
(866) 574-7660 Chino Office ext 101
(909) 257-0324 Chino Office ext 101
> educate customer that if he wanted to put a handset to ext 104 - need a device - customer understand - eoc
For Case closure
Case: 18314791
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID: 463114224432
RC#: (561) 707-0641 |
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue: wanted torent a car - advised to call the rent a care - misrouted
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User ID:
Caller Name:
Email:
Callback Number:
Account Verified: (Y)
Admin/User: Admin | User ext
Subject: For | - assisted by Cons
Description:
Issue:
Troubleshooting:
>
For Case closure
Case:
Any other open case/s: N
Test Reso: Y
CSAT spiel: Y
Need intervention: N
Incontact ID:
RC#:
User