Untitled Note

Incontact ID: UID: 62863821028 RC Phone Number: 3039791822 Customer First and Last Name: mike shaw Extension #: 101 Callback #: 3039791822 Email Address: Account Verified: yes Admin: yes Description Information: this was a transfer from TCR the client wanted to know why the SVI INTERFACE or the API does not work Set ETA: Troubleshooting: Resolution: Recap: Gain Agreement to close the case: Promoted Support Site: Promoted Survey: SAT Prediction: 10 I am resolving the case now: Attached KB Article: just change the API interface. Incontact:462091460256 UID: 26233388523 RC Phone Number: 2623338377 Customer First and Last Name: Cory feavel Extension #: 8377 Callback #: 2629516138 Email Address: Account Verified: yes Admin: yes Description Information: This is a description of the Issue you are communicating about the client called because she is having issues with the SMS as well she did receive an email from the TCR department