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Link: https://support.engagement.dimelo.com/contents/651745ae71336850d8222518 UID: 2992150020 RC Phone Number: (713) 413-1000 Customer Name: Ergos Account Company Name: SWE Homes, LP Call back #: (713) 231-1126 Email Address: administrator@swehomes.com Number of DLs: 134 Account Verified (Admin): Y Ext. # 102 Issue / Customer Request: This number should be in the allocated list and it is not there. 713-231-1162 TS Performed: Complete step-by-step documentation Wanted to swap the number in the account: 8328312898 for the number 713-231-1162 that was lost Resolution: How the issue was resolved Escalated to telco 20246666 to get the number back Case Number: 20246482 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support