Untitled Note
By: Anonymous7/26/20234 views Public Note
inContact ID:
UID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
TS Performed:
Resolution:
Case Number:
Resolved? Y
PKI/JIRA: (if any)
Link of Feature Request Submitted:
Link of Self-help options provided:
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10:10
For intervention - Y/N?:N
Reason for Intervention:N
Endorsed to TL/SME?:N