For every minute spent organizing, an hour is earned
said Benjamin Franklin, one of the Founding Fathers of United States of America. From centuries, humans have organized their routines by using a pen and paper. Being organized brings out efficiency in work and reduces stress. But a pen and paper is not used only for organizing your lifestyle. Hundreds and thousands of papers have absorbed words of wisdom, kindness, knowledge and compassion. Writing is not always academic. From to-do lists to books, different combination of words are used by individuals throughout their lives. With the incorporation of technology in every part of human life, writing has also shifted to smart gadgets and when we talk about writing, online notepads, often called e-notepads, are a must use. An online notepad is a modern form of notepad available on the web that can be used to produce various forms of text.
Users have several benefits of using an online notepad. Imagine sitting in the waiting lounge at the dentist’s clinic and suddenly the bright idea for which you were brainstorming since days comes to your mind out of nowhere. The need to note it down somewhere is vital but you have nothing to write on. But there is one thing you carry anywhere you go and that is your mobile phone. So you just take it out, go to the browser and search for an online notepad. The search engine provides you with a variety of options to choose from. By clicking on a web address, you open an online notepad where you jot down your idea and it is saved for eternity. A few hours later, you are sitting in your cozy bed with your laptop and your phone is a little too far to reach from the bed. As procrastination is a part of a hard-working person’s life, instead of getting up after a long day at work, you open the browser on your laptop. Next, you login to your online notepad and there are your notes, saved for your later use! That is how online notepads work.
Talking about the benefits of using an online notepad, below are few points that you might consider while choosing.
first one is that there is a variety of online notepads available on the internet from simple to advanced ones. You can choose any online notepad from several available options that suits your needs. Advanced online notepads have many features that are offered by Microsoft Word. Even the simplest online notepads provide the options of cut, copy, paste, undo, redo, word and character count. With advanced online notepads, users can explore features such as text formatting, alignment, font size, font style, font color, inserting media, tables and much more. Some advanced online notepads also have spelling checker, grammar checker, plagiarism checker and option to paraphrase the content. A few of them support more than one kind of file formats and permit users to convert PDF files into editable text. Online notepads with the dictate keyboard option permits users to write without typing. Whatever the user speaks is written in the notepad saving users from the hassle of typing along with saving their time.
Accessibility is another major benefit of an online notepad. It can be accessed from any smart gadget to access the same data, provided that you have made an account on that online notepad site. Without an account, you can only access the data from the device you saved it. Online notepads can be used on mobile phones, laptops, mac books or any smart gadget of your choice at any place and time.
Your data is saved for eons and chances of data loss are little to none. You might lose your gadget but your data is saved in the notepad and you can access it from any other gadget. Chances of data theft are also decreased to minimal if you use a password protected online notepad. Data can be organized in different files and each file can be given a unique title. The next time you need that specific data, just search the name of the file and it will pop-up on your screen, saving time. The option to re-organize the files is always available and you can revise as well as re-format the data inside the files whenever you want. Everything is present in one place saving users from the hassle of going through pages or different gadgets to find the specific data they need. You can always download the data file into your device if you want.
The most cherished benefit of an online notepad is that there is no need to download it on your phone or anywhere else, thus saving storage of your gadget. The data is stored online so you have plethora of space and you can save as many files as you want without the pressure of deleting files for freeing storage space unless you want to.
Online notepads have made data sharing much easier for users. Individuals have variety of options to share data with peer groups and colleagues. It can be shared through e-mail, Twitter, WhatsApp or Facebook, that too without the need to save the file in your device.
A less talked benefit of online notepads is that they are eco-friendly and help in saving the environment. Deforestation is a major issue faced worldwide. The paper we use in different conventional notepads and notebooks comes from the trees that are crucial to the survival of living things. Individuals can minimize the use of paper by using online notepads, thus making an environment friendly move. Many online notepads are also aesthetically pleasing for users who crave beauty.
The benefits of using online notepads are numerous. They are user-friendly and convenient to use. E-notepads always come in handy for all sorts of people, be it housewives, students, employees or entrepreneur. With all the advanced features, anyone and everyone can benefit from them to produce different sorts of writings. Therefore, adapt to online notepads for better and advanced experience in the field of writing.
Note-taking has been a part of human life since early ages. Why do individuals do that? For various purposes of course. From daily to-do-list to educational purposes, note-taking and making are essential for many individuals. It keeps your life organized and keeps you mindful of your paramount as well as minute activities.
Life is changing at a rapid pace and humans are evolving each day. Like everything else, note-making has also revolutionized over the years. A paper and a pen are not available everywhere you go, so that’s where online notepads come in handy! Just remembered something important while travelling to the market and you don’t have paper and a pen? Just open your browser and use an online notepad.
You will find various free online notepads on the internet but opting for an online notepad with password is the safest way to keep your data stored and handy for use anytime, anywhere. In today’s digitally advanced world, keeping your data safe is tough. Through an online notepad with password, you can keep tons of data safe from piracy and data theft. All you need to do is search for an online notepad with login, create an account, and voila! You are good to go. This can prove to be the simplest way to secure all types of personal and professional data on the web.
An interesting thing about free online notepads is that you can even make notes without making an account. Let’s say you don’t want to use an online notepad with login at the moment. Just open your browser, search for an online notepad and you can even save your data without making an account. The file can then directly be saved into your device and whenever you will go back to the notepad, you will find your data there. But without an account, you can only access data by going back from the same device. Thus it is better to use an online notepad with login so that you can access your data from any device.
You might think why you should opt for online notepads instead of a notepad you have on your phone or laptop. Well here are some reasons why!
There is a diverse range from online notepads with login to those with no login requirement available on the internet. You can choose any notepad that suits your demands.
Online notepads can be easily accessed at any time and place. You are not bound to use them on a specific device as they are available on the web. Therefore, you can access the same data from your phone, laptop, or even a net café. This gives online notepads an upper hand over all other forms that may be available. But remember you can only access your data from different devices if you use an online notepad with login. Otherwise, without an account, you will have to use the same device.
Online notepads have various features that can come in handy while you take notes. Along with writing, you can cut, copy, paste, undo, redo and edit your text. They also allow you to name your notes so each of your notes can have a unique title. You can sort your notes according to your wish and the option to reorganize and rearrange them is always available. If you cannot find any specific notes that you are looking for, a search option is also available on many online notepads to help you find your desired data. Just search the title you gave to that specific note and it will pop up. Many online notepads unable you to check your word count as well which can be really helpful if you are a student or a content writer with a fixed word count. Some online notepads also have an option of dictate keyboard where you speak and the words are written themselves. Thus saving you from the hassle of typing for hours.
Data safety is foremost important for individuals. Online notepad with password provides you a chance to protect and secure your data on the web. While you may lose your precious data due to a damaged hard drive or a lost phone, data that is saved in online notepad with login is kept secure from all such cases, for eons until you decide to discard it yourself. Make sure to keep your online notepad password safe from people to secure your data.
Data sharing is a crucial part of life. Online notepads have made data sharing much easier as compared to conventional notepads. You can share your data saved on an online notepad through email, WhatsApp, Facebook, or any other app.
You might feel the need to delete a few notes from your phone to make some space but online notepads save you from such hassle as well. You can save as much data as you want without worrying about the storage space. Thus, they come in handy for people who deal with a plethora of data on day to day basis with less place of storage. Simply use an online notepad with password to save all your data in one place while keeping it secure as well.
While a few might disagree, but visuals play an important role in our perception of things. Along with all other benefits, online notepads are also aesthetically appealing for people who look to seek beauty. Rapid tables is such an online notepad that looks like a neat notebook page.
One main benefit of using an online notepad is, that you can share it easily with anyone. There are multiple options available to share this with anyone like Whatsapp, SMS, EMail, etc. And the interesting part is you can encrypt the entire note with a strong password. So, only authorized persons can access the note. This makes more sense to use a free online shareable notepad.
We deal with words and data all the time. Therefore, the need to store data is primary. With all its benefits, online notepads are a go-to for anyone. They are simple, easy to use, and one click away. We would personally suggest always use an online notepad with password to make sure your data is well protected and only you can access it with your online notepad password. Rest assured, it will keep your data safe for you. So anytime you want to write something new, use an online notepad for free and unleash the writer within you!
Conventional notepads have been replaced by Pad Online which has made note making much more easy and convenient than before. Any individual can now take notes online and save them on web for later use. As a result, data can be saved and accessed from anywhere without the threat of data theft or losing data because of loss of gadget in which it was saved.
So you might wonder what exactly Pad Online is? It is an e-notepad available on the internet. To access Pad online, simply go to your web browser and search “Pad online”. The search engine will take you to the website. Click on the link and start making notes. You can also save them for later use on web and the notes can even be saved on to your device. It can be used for any kind of write-ups from making daily to-do list and college assignments to writing blogs and articles before uploading. One of the best features of Pad Online is that it provides a word and character count as well so you can keep account of how much you have written.
Pro notepad editor is another form of e-notepad where you can not only create new notes but edit existing notes as well. This option is not available in all e-notepads. Online Notepad editor allows you to upload the file you want to edit from your device and afterwards you can edit it using the website. This option comes in handy if you don’t have access to your laptop and you need to edit or create a document urgently. You can simply do so by going to the browser in your mobile phone and create or edit the document of your choice. Although you can edit text on any e-notepad by simply copying pasting the text from the document to the editor but the option to upload a file is much easier and less time taking. Another interesting feature of Online Notepad Editor is that it can support different types of file formats. You can upload a word document on to an online notepad editor and edit it. But that is not it as online notepad editor has something more for you in stores as well. With its help, users can also convert a PDF file format into an editable text making it convenient for users to edit PDF files.
Note making has always been an important part of our daily lives since early ages. From simplest to highly professional, every text has its own importance and can come in handy any moment. E-notepads and editors bring a wide range of features for users to create and edit texts for free without the hassle to download any app. They can be accessed through any smart gadget and making an account on e-notepad website will permit users to access same data from any device of their choice any time and at any place. This reduces the chances of data being lost to minimal, increasing the accessibility and convenience. Create amazing texts and shape your creativity with the help of online notepad editor because the only limit here is your imagination!
For Ashley | Unable to Dial Out - Assisted by Jam Case ID: 23213886 inContact ID : 506782408880 User ID: 63291734004 RC Phone Number: 18883312284 Customer Name: Ashley Macario Company Name: USA Showers Call back #: 480 Email Address: [email protected] Number of DLs: 11 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • unable to dial out and view call logs for extension 110 TS Performed: Complete step-by-step documentation • yanked open case 23213886 • upon checking there are 2 extensions assigned to Bridget Mendoza which is extensions 110 and 113 • there is no direct line assigned to extension 110 which is the extension that the affected user is currently logged in • re-assign phone number (480) 847-2140 from 113 to 110 • asked customer to reach out to affected user to test • • • • Resolution: How the issue was resolved • re-assign phone number (480) 847-2140 from 113 to 110 Case Number: 23213886 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: Amazing! SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23260453 inContact ID : 506782467452 User ID: 328384028 RC Phone Number: 1 (412) 4411400 Customer Name: Jenna Company Name: Lobos Management Call back #: 4123394349 Email Address: [email protected] Number of DLs: 51 Account Verified (Admin): No Issue / Customer Request: • transferred call from Eugene of Customer Success • customer is no longer part of the business but calls are still being forwarded to her personal number • requesting to opt out her phone number • customer is unable to verify account as per Eugene and he also tried to call the contact number on file but unable to reach • customer do not know as well who is the super admin on the account TS Performed: Complete step-by-step documentation • called the main super admin Noah Smith on (412) 951-1193 • incid : 506782486009 • unable to reach • incid : 506782487109 • talked to Noah and agreed to remove the phone number of Jenna • checked each extensions call forwarding and made sure that personal number of Jenna is not listed • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • checked each extensions call forwarding and made sure that personal number of Jenna is not listed Case Number: 23260453 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23261391 inContact ID : 506782537511 User ID: 62907125008 RC Phone Number: 18282204662 Customer Name: Sherry Company Name: French Broad Endodontics, PLLC Call back #: (828) 220-4662 Email Address: [email protected] Number of DLs: 3 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • received new phone and need to set it up • call disconnected while gathering details from customer • callback • incid : 506931554758 • unable to reach • end of call TS Performed: Complete step-by-step documentation • • • • • Extension: Digital Line: Model: Polycom VVX 250 Business IP Phone Serial Number: Is the customer on the same location as the device? (Y/N) Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23262277 inContact ID : 6505136364 User ID: 3111040036 RC Phone Number: 1 (650) 5136364 Customer Name: Simranjot Bachal Company Name: TaxSquad Call back #: (949) 394-7534 Email Address: [email protected] Number of DLs: 2 Account Verified (Admin): Yes | Ext. # 101 Issue / Customer Request: • static sound on Yealink phone TS Performed: Complete step-by-step documentation • gather device details • changed bandwidth settings to Low • device rebooted • test call • issue persist • inform customer that we need to escalate the issue to QoS • customer refused • just want to replace the device instead • device added : 12/21/2023 3:44 PM • advised that he need to pay for the re-stocking fee • discuss possible charges • customer understood • Urgent Warranty Device Replacement - II New device will be shipped immediately. Customer will be charged for it and refunded after device return confirmation from distributor. Replaced device will be de-provisioned when new device is plugged in. • processed re-stocking fee $25 • created shipping case • T1 shipping case 23263307 • send e-mail to customer regarding the refund as requested • additional concern : when someone dialed the main number, wants the call to be forwarded on his mobile app as well • guided customer how to add his extension on call forwarding of ext 102 • leaving the case • end of call Extension: Tax Squad - Ext. 102 Digital Line: (650) 347-6402 Model: Yealink W76P Cordless Phone with 3 Handsets Serial Number: 249AD806CBEC Instance ID : 805115587036 Is the customer on the same location as the device? Yes Resolution: How the issue was resolved • replace device Case Number: 23262277 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Gladys | Call Forwarding - Assisted by Jam Case ID: 23263611 inContact ID : 506931695885 User ID: 501833048 RC Phone Number: 14079620033 Customer Name: Gladys Company Name: American Property Management Call back #: (407) 443-2737 Email Address: [email protected] Number of DLs: 3 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • when someone dialed the main number starting from 4pm until 9am the next day, calls should be forwarded to her personal number (407) 443-2737 TS Performed: Complete step-by-step documentation • created custom rule on auto-receptionist and extension 103 • rule name : 4PM to 5PM and After Hours • dialed number (407) 443-2737 • test call • tested working • issue resolved • no other concern • case closure confirmed • end of call Resolution: How the issue was resolved • created custom rule on auto-receptionist and extension 103 Case Number: 23263611 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: It was very good! SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23265002 inContact ID : 506931807047 User ID: 901200008 RC Phone Number: 18702772490 Customer Name: Aaron Rathel Company Name: Eastside Rice LLC Call back #: (870) 520-8030 277 Email Address: [email protected] Number of DLs: 222 Account Verified (Admin): No Issue / Customer Request: • phone not ringing TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23265198 inContact ID : 506931832506 User ID: 1872131010 RC Phone Number: 1 (479) 4399174 Customer Name: Sarah Company Name: Acutraq Call back #: (479) 439-9174 Email Address: [email protected] Number of DLs: 14 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • Jay of Billing • PIN on the account TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23265325 inContact ID : 506931839612 User ID: 62609757031 RC Phone Number: 12148387288 Customer Name: Michelle Priolo Company Name: Priolo and Associates PC Call back #: 2147942676 Email Address: [email protected] Number of DLs: Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • phone reboots by itself • they are getting welcome screen then the firmware will update but after that getting an error bad URL read TS Performed: Complete step-by-step documentation • yanked open case 23265325 • unassigned phone to extension 105 • unable to hear any response on the other line • ghost spiel • call customer back • incid : 506931860255 • talked to Michelle • inform her that we need to access the phone's interface • about to get the IP address • customer said that phone is not responding when she press any button • unplug all the cables on the phone • issue persist • advised customer that the phone is already defective • proceed in ordering new phone • Yealink T46U Ultra-elegant Gigabit IP Phone • inform customer about the charges • customer agreed • issue resolved • no other concern • case closure confirmed • end of call Extension: Yealink T46S Gigabit Color Business Phone Digital Line: (214) 919-2581 Model: Anita Hartmann - Ext. 105 Serial Number: 805EC0A8BE45 Is the customer on the same location as the device? Yes Resolution: How the issue was resolved • order new device Case Number: 23265325 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: Very helpful! SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23267261 inContact ID : 506931966295 User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • call logs and call reports TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23267313 inContact ID : 506931972788 User ID: 507729048 RC Phone Number: 1 (205) 4534941 Customer Name: Chris Bruder Company Name: CB Tech Services Call back #: 6095099689 Email Address: [email protected] Number of DLs: 2 Account Verified (Admin): Yes | as per agent Issue / Customer Request: • transferred call from Albert of Customer Success • needs assistance to port in phone numbers >> 8562362301 | 8565088908 | 8887602287 TS Performed: Complete step-by-step documentation • guided customer how to submit port in request on admin portal • created separate number for each order • (856) 236-2301 || order number : 49954048 • (856) 508-8908 || order number : 49954048 • for the phone number, (888) 760-2287 he saw that there will be an additional charge if he port in that phone number • customer is upset with the charge and said that he need to call his sales rep tomorrow • don't want to pay for any extra • said he will callback if he needs to cancel the port in request • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23267581 inContact ID : 506931981183 User ID: 62618652031 RC Phone Number: 19052818088 Customer Name: Anna Hodgson Company Name: Scholars Education Call back #: (519) 401-3434 Email Address: [email protected] Number of DLs: 3 Account Verified (Admin): Yes | Ext. # 101 Issue / Customer Request: • he spoke to a representative earlier and he is expecting for an e-mail confirmation that the account is being transferred TS Performed: Complete step-by-step documentation • advised that there is already CIF created that is assigned to her account manager • end of call • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: 23267739 inContact ID : 506931991024 User ID: 62650830007 RC Phone Number: 1 (818) 3467500 Customer Name: Larissa Maximova Company Name: Smart Decision Call back #: (818) 634-1898 Email Address: [email protected] Number of DLs: 2 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • unable to access account and received an e-mail that the SMS usage already reached 95% of her monthly limit TS Performed: Complete step-by-step documentation • provided link to customer where she can access her account • discuss customer about the SMS allocation and SMS pricing changes • guided customer how to change the operator extension on the account • smart decision • Resolution: How the issue was resolved • customer education Case Number: 23267739 Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Assisted by Jam Case ID: inContact ID : User ID: RC Phone Number: Customer Name: Company Name: Call back #: Email Address: Number of DLs: Account Verified (Admin): Yes | Ext. # Issue / Customer Request: • TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No ****************************************