Untitled Note

Thank you for reaching out to us and bringing this inquiry to our attention! We would like to inform you that we have enhanced our security measures to help protect your account. Because of this, we need a few information from you before you can continue using your Maya account. You can send these documents and details within 7 days to secure@maya.ph, with the email subject Account Confirmation – Full Name. Make sure your documents are complete so we can review your application in the next 13 business days (excluding weekends and holidays) after your submission. To keep your account secure, we hope you can send to us the following: First, send us a selfie while holding your valid Government-Issued ID (i.e., Passport, Driver’s License, NBI Clearance, PRC ID, Unified Multi-purpose ID, or Postal ID with QR). Take the photo in a well-lit room. When taking your selfie, select the highest photo quality on your device. Hold up the ID next to your face. Make sure both your face and ID are clear on the photo. Do not wear any accessory (e.g., mask, glasses, head gear). Second, provide a proof of your sources of funds (e.g., Payslip, Certificate of Employment, Latest ITR, SEC/DTI Registration, Audited Financial Statements, Proof of Inheritance, Barangay Certificate, and Screenshot of Online Shop) We would also like you to answer a few questions: 1. What is your reason for opening an account with Maya? 2.Could you list down your sources of funds? 3.Could you tell us the purpose of your most recent money-in and money-out transactions? And what is your relationship to the sender or receiver? We hope for your prompt response on the matter, so we can serve you better. For any clarifications and questions, feel free to email us back or you can visit our website: https://support.maya.ph/s/ Keep safe and thank you! virtual card We are sad to know that you are unable to view the details of your Maya virtual card on the app. Allow us to help you with this. To unmask and view the full Card Details, tap on the EYE icon. You will be prompted with your device’s authentication (Screen lock, Face ID, Fingerprint, Pattern or PIN lock) to proceed. We suggest that you set the authentication first. Upon successful authentication, the unmasked Card Details will be shown. However, if the above steps did not work, please try the troubleshooting steps listed below: Restart your mobile device. Make sure that you have a good internet connection and/or cellphone signal. Ensure that your device’s date and time is set to auto Update your Maya app by going to Google Play or App Store. Uninstall then reinstall the Maya app if all the steps above did not solve the issue. In addition, make sure you have an upgraded account and have at least PHP 100 in your account. - advised subs to set device authentication - advised subs to do bts - informed subs that account balance must be P100.00 FCI_Internal_Investigations, FCI_SUSP_ACCT_CREATION, AML_BLOCKED_NEGOSYO, AML_BLOCKED_TRADE, AML_BLOCKED_PROMO_GAMING AML_BLOCKED_FICTITIOUS_PROMO_ABUSE, AML_BLOCKED_SUSP_TXNS, PayMaya High Risk Code O, AML_suspected_mule_account, Suspected_Mule_Account, Suspected mules involved in fraud complaint and compromised 3rd party bank accounts" (with balance) We are sorry to know that you cannot log in to your Maya account. To help protect your account as part of our enhanced security measures, please submit the following documents within 7 business days to reqs@maya.ph with the email subject “Maya Number - Your Maya-registered number"" starting with 63 followed by the rest of your number. Two (2) valid IDs (front and back included), such as your Passport, Driver’s License, NBI Clearance, PRC ID, Unified Multi-purpose ID, Postal ID with QR, or Philippine National ID/ PhilSys ID/ ePhilID. Please submit an ID different from the one you submitted during registration. Proof of income or funds issued in the last 90 days, such as your Payslip, Certificate of Employment with Compensation, Latest ITR, SEC Registration, Audited Financial Statements, Proof of Inheritance, Certificate or Statement of Pension, Passbook, your most recent bank certificate or statement of account. If you are a dependent or if your source of funds is your allowance, meaning you are a spouse or common-law spouse, boyfriend or girlfriend, or student, please provide your income provider’s complete name and their proof of funds. Once we receive your complete documents, we’ll review your submission in the next 10 business days (weekends and holidays excluded). - advised to send requirements to reqs@maya.ph - monitor 10BD Maya High risk We understand that you're having difficulty logging in to your account. To help protect your account in line with our enhanced security measures, please submit the following documents along with any other changes to your account information within 7 business days directly to reqs@maya.ph 1) Two (2) valid Proof of Identity (ID) different from the ID submitted during registration (i.e., Passport, Driver's License, NBI Clearance, PRC ID, Unified Multi-purpose ID, or Postal ID with QR), and Proof of Billing (e.g. Billing Statement). 2) Proof of source of funds (e.g., Payslip, Certificate of Employment, Latest ITR, SEC/DTI Registration, Audited Financial Statements, Proof of Inheritance. 3) Relationship and purpose of the most recent money in and money out transactions. Please be informed that processing time will take 15 business days from the submission of complete documentary requirements. - advised to email documents/requirements to reqs@maya.ph - monitor 15BD ZERO BALANCE We appreciate you reaching out to us. We understand that you want an update regarding to your account. Please be informed that, in accordance with Maya's terms and conditions, we unfortunately cannot unblock your account. For your reference to our terms and conditions of Maya, please see this link: https://www.maya.ph/terms-and-conditions. Reference to terms and conditions: 3.9 and 6.9 - informed subs that we cannot block his account • Summary of Concern: - Subs emailed regarding account is restricted • Action Taken: (WITH BALANCE) - Advised subs to send the ff requirements to reqs@paymaya.com within 7 BD (1) Two (2) valid Proof of Identity (ID) different from the ID submitted during registration (i.e., Passport, Driver’s License, NBI Clearance, PRC ID, Unified Multi-purpose ID, or Postal ID with QR), and Proof of Billing (e.g. Billing Statement) (2) Proof of source of funds (e.g., Payslip, Certificate of Employment, Latest ITR, SEC/DTI Registration, Audited Financial Statements, Proof of Inheritance). (3) Relationship and purpose of the most recent money in and money out transactions. - Advised subs to monitor the account within 10 BD upon submission of complete documentary requirements (WITHOUT BALANCE) - Advised subs that the account is not allowed for unblocking as part of Maya's terms and conditions (Maya's terms and conditions) FCI_Internal_Investigations_(FOR_EDD) To help protect your account in line with our enhanced security measures, please submit the following documents along with any other changes to your account information within 7 business days to secure@maya.ph: (1) Selfie with valid Proof of Identity (ID) different from the ID submitted during registration (i.e., Passport, Driver’s License, NBI Clearance, PRC ID, Unified Multi-purpose ID, Postal ID with QR or Philippine National ID/ PhilSys ID. (2) Proof of source of funds (e.g., Payslip, Certificate of Employment, Latest ITR, SEC/DTI Registration, Audited Financial Statements, Proof of Inheritance). (3) Relationship and purpose of the most recent money in and money out transactions. Please be informed that processing time will take 15 business days from the submission of complete documentary requirements. for beyond uncredited load and grab top up kindly used this format for escalation Source Maya Wallet Number Recipient MIN/Account Product Name Date and Time of Transaction Reference ID Payment Ref ID RRN Posted in Cadencie. 16 digit code [applicable to Grab transactions] DUPLICATE -https://support.maya.ph/s/article/What-do-I-do-if-my-PayMaya-account-is-tagged-as-a-duplicate-one Please take note that all pending vouchers and transaction history will be forfeited. advised to upgrade account. informed subs that he cannot use the number anymore informed subs that pending promo cashbacks are forfeited duplicate - for lifting We apologize for late response, and we appreciate the information you sent. We're delighted to inform you that your old mobile number has been deleted from our system. Kindly monitor your account for 3 business days for lifting. - done deleted - escalate case - advised to monitor for 3BD INSTAPAY SENDING We understand that you want an update regarding your concern. To further assist you with this, we highly advise you to coordinate directly with the issuing bank regarding this matter. Once done coordinating with issuing bank and confirmed that the transaction was successful on their end, we strongly advise you to monitor your account within 2-3 business days for possible crediting or reversal to the source bank. REASSIGNMENT - OTHER COUNTRY Please be informed that we need validation on your account before we proceed with your request for change of number. We highly advise you to use your roaming number to call our Maya hotline number. reassignment - advised to coordinate with Telco provider for sim replacement - advised to call HL for verification advised subs to log in to new MIN with same old password virtual vs physical card Please be informed that the balance on a physical card is the same as on a virtual card. Hence, when you add money to your virtual card, it will also credit to your physical card. A physical card has a different number than a virtual card. *MAYA CREDIT - 16941575 / 17063268 / 17749399 cancel / 18203054 avail 17840574 / We are glad that you are interested on our Maya Credit. Please be informed that this is still on early access at the moment for selected users. You may be eligible if you’ve met the following qualifications: - You are at least 21 years of age and not over 65 years old. - You have an upgraded account. - You’ve been actively using your account. - You have a good credit standing. If you qualify for early access, we will notify you once you are already eligible to activate your Maya Credit. Please check this link for references: https://support.mayabank.ph/s/article/Why-don-t-I-still-have-access-to-Maya-Credit Please check this link for references: https://www.mayabank.ph/credit/ - informed it is still on early access at the moment - provide qualifications Go to the Credit dashboard in your Maya App and tap 'Sign up for Maya Credit.' If you're eligible for Maya Credit, you will see an 'Activate Now' button. To become eligible for Maya Credit, complete your account and continue using Maya's other services actively. *Once you know you are eligible, follow these easy steps to activate and use your Maya Credit: 1. Tap ‘Activate Now’ on the Maya Credit dashboard. 2. Review your credit details and set your preferred bill date. 3. Review and accept the Terms and Conditions. 4. Enter your One-Time PIN (OTP) to get a real-time update of your application. Please check this link for references: https://support.mayabank.ph/s/article/How-do-I-activate-my-Maya-Credit due date is billing end date plus 15 days / .17 interest . starts to incur one day after the due date 17752822 Please be informed that Maya Credit has no interest fee but has a 5% service fee plus a documentary stamp tax of 0.75% of your used balance *30/365. The penalty rate is 0.17% x overdue principal balance x number of days late. Auto deduction 17751509 We understand that your account was auto deducted by the system. Please be informed that on the due date, Maya will automatically deduct the outstanding balance in Maya Credit from the Maya wallet's available balance. due date 17430787/ 18118246 request/ 17681449 / 17730039 (move) We understand that you will not be able to pay your loan on time. Please take note that we currently do not grant payment extensions. We advise our users to pay their loans on or before their respected due date to avoid penalties and extra charges and maintain good credit standing. If no payment is made after your due date, you'll receive a daily penalty charge of 0.17% of the unpaid principal or balance. Please refer to this link: https://support.mayabank.ph/s/article/What-happens-if-I-don-t-pay-the-Maya-Credit-I-loaned-on-time-1 - informed that we do not grant payment extensions - informed subs that there is a daily penalty charge of 0.17% extension We understand your payment extension request in Maya Credit. Please be informed that if no payment is made after your due date, the following would be the result: You will be charged a daily penalty interest rate of 0.17% per day. Past-due payments will result in a negative credit rating, and you could lose access to Maya Credit. If your account has a negative credit rating, you may not get an increase in credit limit or lower service rates in the future. You may not be granted access to other Maya lending products, such as Personal Loans and Pay in 4. Accounts will be endorsed to our third-party collection partners, and other collection activities will start. Since Maya is required to report to credit bureaus, any future loan applications with other banks or financial institutions may also be affected. For more inquiries regarding your Maya Credit, you may reach them at the following details below: Maya Bank Customer Service: ( 632) 8845-7788 Domestic Toll-Free: 1-800-1084-57788 Mobile: Dial *788 using your Smart mobile phone Email: support@mayabank.ph To learn more about Maya credit, just visit this link: https://www.mayabank.ph/credit/. Should you have any concerns, suggestions, or feedback, please let us know how else we can help. Credit score We understand that you want to know your credit score. Please be informed that this is still on early access at the moment. We will notify you once you are already eligible to activate your Maya Credit. Maya center To better assist you with this, we advise you to contact Maya Center customer support, formerly known as Maya Negosyo. You may contact them at the following numbers: Domestic Toll-Free: 15177 (toll-free via Smart/Sun/TnT) Maya Customer Service: ( 632) 8-845-7777 Domestic Toll-Free: 1-800-10-845-7777 (toll-free via PLDT) Please check this link for references: https://www.maya.ph/mayacenter MANAGED SUBS Please be informed that we are currently looking into this and it takes within three (3) business days for your request to be processed" Please be informed that we are currently looking into this matter. Rest assured that we'll get back to you once the update becomes available. We advise you to monitor from time to time. Your deep understanding and utmost patience are very much appreciated. PHYSICAL CARD We apologize that you haven't received your Maya physical card until now. Please be informed that the deliveries should take around 7 business days (within Metro Manila) to 15 business days (other provinces). In order for us to better assist you with your concern, kindly provide the following details: BTS - https://www.maya.ph/support/basics/troubleshooting/problem-during-transaction Do you have a crypto purchase on the Mobile Number to be Deleted? Willing to Forfeit? Yes/No Do you have a Maya credit balance on the Mobile Number to be Deleted? Yes/No If yes, please settle it first Do you have a Maya savings on the Mobile Number to be Deleted? Willing to Forfeit? Yes/No Do you have an existing Buy Now Pay Later Loan on the account/s to be deleted? (Yes/No): BALANCE TRANSFER We understand that you are requesting for a balance transfer. To better assist you, kindly call our hotline support at the following numbers: Maya Customer Hotline: ( 632) 8845-7788 Domestic Toll-Free: 1-800-1084-57788 Mobile: Dial *788 using your Smart, Talk