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User ID: 2079443021 Customer Name: Kelly Morrison Company#: 5595701197 Admin: Y/N yes Extension #: 5050 Best callback number: (562) 883-4634 Account Verified: Y/N yes by IVR Email address: InContact ID: 459607629552 Issue: Access to your microphone is blocked, in her computer with the R icon app. Windows 10. Troubleshooting: The issue is only when using RC. Turn on app permissions for your microphone in Windows 10, it was already turned on. Change the settings on Audio input. We tried with all the options and still not working. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ OT Cases Badge: 62009 Horario: 9am a 6pm Ticket: Hora recibida: Hora finalizada: ------------------------------------------------------------- For cases endorsed to the Outbound Resolutions Team (ORT) Email with the below to: na.nonvoice.escalations@ringcentral.com Case: Name: Callback: Email: Reason: ------------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Please help me to add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone. ----------------------------------------------------------------------------------- Integration Template Name Callback Number: Integrations App/ CRM Third Party or Supported (Y/N): Issue: Steps to Reproduce / Behavior: Screenshots Attached to Case ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) ---------------------------------------------------------------------------------------------------