Untitled Note

User ID 400189016 InContact ID 467221472335 Customer Name: Adriana Rosano RC Phone Number: 954 722 9902 Extension #: 101 Best callback number: 754 368 2399 Email address: airportshuttle1@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx wants to set up the announcement to accept the call press 1 for ext 126 Issue/Subject: For: Adriana Rosano | Issue: Press 1 to accept the call | By: Andres Camp call back made at 754 368 2399 ContactID: 467221472335 call back made at 954 722 9902 ContactID: 467221487766 call back made at 754 368 2399 ContactID: 467221499081 Incoming call information > set to always for ext 126 multiple calls were made at (754) 266-7757 on the desktop app the announcement to accept the call (press 1) is not being played but on the mobile app it is