Untitled Note
By: Anonymous3/7/20238 views Public Note
Customer Name:
UID:
InContact ID:
Extension #:
Main Company number:
Best callback number:
Email address:
Customer's preferred callback time (with timezone):
Admin: Y/N
Account Verified: Y/N
Issue:
Troubleshooting: (steps taken to address the issue)
Told the customer how to port the number
Recap: Y/N y
Support Site provided: Y/N y
Survey Spiel: Y/N y
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NO NEED TO ESCALATE TO TIER 2. You may DM me the template so I can check I will able to see it right away.
Just fill up the template I will get the case from you.
Use this template if you want to check if this is part of the Verizon issue.
Sender Number:
Receiver Number:
Date and time of the issue:
OUTAGE INC-37352 | Parent 17758853 - Some customers are experiencing failed SMS to a single mobile provider.