Untitled Note

For | - Resolved by Jam Case ID: 23225934 inContact ID : 506637509111 User ID: 63455518007 RC Phone Number: 4804489878 Customer Name: Isaac Guijosa Company Name: ISSA Online Call back #: (520) 395-7174 Email Address: iguijosa@issaonline.com Number of DLs: 172 Account Verified (Admin): Yes | Ext. # 1169 Issue / Customer Request: • need assistance in creating custom report and analytics • checked account and it is from Contact Center ENT • transfer call to Ent SUPPT - CC Enterprise • agent's name : Jaime TS Performed: Complete step-by-step documentation • • • • • Resolution: How the issue was resolved • Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For Leslie | Call Forwarding - Resolved by Jam Case ID: 23226613 inContact ID : 506780557649 User ID: 63012636028 RC Phone Number: 17148216171 Customer Name: Leslie Company Name: Caldwell Dental Call back #: (714) 821-6171 | 7147157575 Email Address: info@caldwelldds.com Number of DLs: 5 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • when someone dialed the main number, wants the call to also be forwarded to extension 103 TS Performed: Complete step-by-step documentation • added extension 103 on call forwarding of extension 101 • call back customer • incid : • • Resolution: How the issue was resolved • added extension 103 on call forwarding of extension 101 Case Number: Resolved? Yes PKI/JIRA: N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: SAT Pred: 0-6, 7-8, or 9-10 For intervention - NO Reason for Intervention: N/A Endorsed to TL/SME?: No **************************************** For | - Resolved by Jam Case ID: 23226820 inContact ID : 506780600246 User ID: 1283496021 RC Phone Number: 1 (905) 3661021 Customer Name: Christelle Deudjui Company Name: Connecture Canada Call back #: 3659989606 Email Address: christelle.deudjui@connecture.ca Number of DLs: 18 Account Verified (Admin): Yes | authorized caller Issue / Customer Request: • transferred call from Krshner Campos of TCR • Polycom phone provisioning TS Performed: Complete step-by-step documentation • confirmed phone details • call back customer on 3659989606 to change line • incid : 506780612183 • spoke to Christelle • said that she is getting duplicate IP address • advised customer that we need to power cycle router • call disconnected • call back • incid : 506780617551 • spoke to Christelle • said that she cannot reboot network right now since other employees are using it and she will do it later on • provided https://support.ringcentral.com/article-v2/Error-Duplicate-IP-Address-on-one-device-in-Network-Phone-set-to-DHCP.html?brand=RC_US