Untitled Note

Customer Name: kelli UID: 1824068008 InContact ID: 460329734464 Extension #: 13 Company#: 913 815 4044 Best callback number: (562) 413-7003 Email address: kelli@movingproz.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: the cx is saying that they requested an account cancellation and then they canceled it because they wanted to retain the call logs so they asked for a downgrade of their service to 1 MVP license only but the change should be effective until the next billing cycle (march 5th) but the person in charge of that made the change today and they need their service restored until they are set up with the next provider... Troubleshooting: 1) retrieve: 913 815 4081, 913 815 4053, 913 815 4063, 913 815 4094, 913 600 4510, 913 815 4045, 913 815 4239, 913 815 4564, 913 600 4448, 913 815 4069, 913 815 0722, 913 600 4421, 913 815 0402, 720 674 0572, 888 686 7769, 720 724 9099, 816 945 6333, 720 778 2421, 720 674 0571, 720 674 0573, 720 674 7574, 720 674 0575, 720 674 0576, 720 674 0577, 720 674 0578, 720 674 0579, 913 600 4466, 913 600 6711, 913 815 4081, 913 600 5513. | the #s were not found under quarantine by my SME though. Dont replace 913 815 4044, 913 815 4564 Recap: Y Support Site provided: Y Survey Spiel: Y