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User ID: Customer Name: Ganesh Company#: (929) 512-4546 Admin: Y/N yes Extension #: 101 Best callback number: (570) 709-7407 Account Verified: Y/N yes (logged on admin portal) Email address: InContact ID: 460329711517 Issue: 1. The customer wants to have his account only for him and not associate it with any other company. 2. Which plan should I upgrade to have a fax feature? Troubleshooting: 1. Advised the customer to change his email on the other account they had before. 2. The plan the customer has is Premium so it already comes with fax integrated. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ OT Cases Fecha: Badge: 62009 Horario: 9am a 6pm Ticket: Hora recibida: Hora finalizada: ------------------------------------------------------------- For cases endorsed to the Outbound Resolutions Team (ORT) Email with the below to: na.nonvoice.escalations@ringcentral.com Case: Name: Callback: Email: Reason: ------------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Please help me to add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- For ORT endorsement to avoid cases from returning Please use this template 1st callback attempt Called Number: (408) 222-7755 Incontact ID: 460329540551 Issue: Phone not working. TS: Reprovisioning No answer left VM 2nd callback attempt Called Number: (408) 222-7755 Incontact ID: 460329545475 Issue: Phone not working TS: Reprovisioning No answer left VM ------------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone. ----------------------------------------------------------------------------------- Integration Template Name Callback Number: Integrations App/ CRM Third Party or Supported (Y/N): Issue: Steps to Reproduce / Behavior: Screenshots Attached to Case ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) ---------------------------------------------------------------------------------------------------