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Customer Name: Alan Sauerbrei RingCentral Number: 2149878232 UID:330691008 InContact ID:464003493627 Extension #: 8232 Best callback number: 2143543858 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: He replaced the router and firewall and the network is working fine but there are Two Desk phones under ext.3334 and ext.3332 showing "Line unregistered ". There are other Desk phones under the same network that are working fine. Customers have Internet Access: Yes Make and Model: Polycom IP 550 HD EXT and DL #: Ext.3332 MAC/SN: 0004F23D6B63 IP address: 172.17.0.34 Customers have Internet Access: Yes Make and Model: Polycom IP 550 HD EXT and DL #: Ext.3334 MAC/SN: 0004F23D69AC IP address: 172.17.0.42 Troubleshooting: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo 0004F23D72CF