Untitled Note

Customer Name: Elizabeth Krause RingCentral Number:5053436120 UID:63221647004 InContact ID:459847679928 Extension #:104 Best callback number:5056106841 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx is calling because when customers call them they are showing their own caller ID company name Troubleshooting: Guided the cx to change the call queue settings on Call Handling