Untitled Note

Agent's Email: joseph.moya@ringcentral.com Case Number: 20461581 UID: 237558027 Issue: my mobile RingCentral app does not have a banner showing incoming video calls. Because of this, I don't know when someone is video calling me, for example if my phone screen is OFF (all black), when someone video calls, the phone remains all black Current Behavior: Unable to receive video calls on his mobile app Expected Behavior: Receive video calls notifications Troubleshooting: Reboot the phone, reinstall the app