Untitled Note

User ID 1013905011 Customer Name: Sea Tow Int'l RC Phone Number: 727-547-1868 Extension #: 110 Email address: joe3@seatow.com Admin: Y Description: when we call our main number 727-547-1868 it is not following the call-handling flow Issue/Subject: For: Sea Tow Int'l | Issue: call handling | By: Andres Camp >> Test call made at 727-547-1868 > key press 1 is not forwarding the call correctly to the external number (443) 605-4926 >> Test cal made directly to (443) 605-4926 and call went through but not through the main number >> Adv the customer to gather more call samples using different carriers >> Multiple call samples made at 727-547-1868 calls were not connecting to the (443) 605-4926 >>Rc Desktop app and mobile app turned on and it went through the (443) 605-4926, (631) 478-5122 and (800) 473-2869 >>Chat disconnected Manual call samples provided during the chat Caller: 6318765015 Called: 727-547-1868 Date: May 26 2023 between 5pm and 6pm - multiple calls Behavior: rang 3-6 times and then message "We're sorry. No one is available. Goodbye." and disconnected. From: MARCHINIAK, LAR (813) 645-7058 Received: Tuesday, May 23, 2023 at 12:20 To: (727) 547-1868 * 2 (Option 2 - Membership) Status: Missed From: DENNIS MARQUIS (215) 783-0409 Received: Thursday, May 25, 2023 at 10:23 To: (727) 547-1868 * 2 (Option 2 - Membership) Status: Missed pres 1 > (800) 473-2869 key press 1 goes to (443) 605-4926, (631) 478-5122 and (800) 473-2869 in order key press 2 , (443) 605-4926, (801) 285-0857